Burger King — Restaurant in Orem

📅 Date of Visit: 3/30/2019

💬 OVERVIEW - 4.25 Came here for a quick bite to bring home to the family after a Saturday of out shopping.

🗺️ LOCATION - 5 Located on the busy State Street not too far from University Parkway is an ideal location, especially considering that there is no McDonalds in sight which has to be great for them.

💲 PRICE - 5 It's a fast food restaurant that has rather competitive prices, so the prices are reasonable, not Taco Bell cheap but cheap enough.

🍔🍟 PRODUCT/SERVICE - 3 This was one category I wasn't impressed with. I bought the Big King XL, which is kind of like a knock-off of the Big Mac, but tons better. I was disappointed with the salad they used. It looked like it was a touch on the soggy side, with a bit browning on the edge of some of the salad.

📢 POINTERS/PERKS - N/A The Burger King app is a bit of a perk as sometimes you can get in on promotional offers. Sometimes mailers go out with reasonable coupons as well. Other than that, I can't really think of anything.

👨‍🍳 EMPLOYEES - 4 The employees were another factor that could have been better. I saw a customer come in (as I waited on my own food), waiting to be served. It was a few minutes, I bet it was two to three minutes before any of the employees bothered to even help her on the register, when she was clearly waiting to be served.

📅 Date of Visit: 2/10/2020 Maximum Occupancy: 96

💬 OVERVIEW - This Burger King is typically my go to when I have down time and I'm in need of a burger.

🗺️ LOCATION - 4 This Burger King has a pretty decent location along the busy State Street, easy to access if you're going northbound, but if you're going southbound it can become complicated depending on traffic.

💲 PRICE - 4 Most the burgers and other accessories are rather reasonably priced. There are a few sandwiches that feel a bit over-priced, but overall, if you stick with the cheap, you get what you pay for.

🍔🍟 PRODUCT/SERVICE - 5 Burger King is probably my number two go to of fast food burger joints. Their burgers taste good with that artificial flame broiled taste.

📢 POINTERS/PERKS - N/A They have Surge here with their Coca-Cola Freestyle machine! It is amazing! Also I would recommend downloading their app for better deals, and sometimes if you're fortunate enough you may receive coupons in the standard mail.

👨‍🍳 EMPLOYEES - 5 Overall, every time I have come in the employees have been standard, nothing over-the-top, and minimal for conversation, no...

Burger King Review: Disappointing Experience and Health Issues

I rarely leave reviews, but our experience at Burger King today compels me to share our unfortunate situation. We spent $29.57 for a family meal that left us all with a negative impression and health issues. My wife ordered a Whopper, I opted for a fish sandwich, and two of our kids chose Whopper meals. Unfortunately, our excitement for a quick meal turned into a disaster.

After enjoying our food, my wife became violently ill and threw up, I experienced severe diarrhea, and my daughter suffered a headache. This was alarming and enough to make us rethink our choice. When we visited the kitchen area, I noticed an unsettling sight—an overweight individual eating while wearing gloves. This raised serious concerns about food handling and hygiene standards at this location.

Moreover, we were disappointed by the service. The staff, mainly teenagers, were inattentive and unprofessional. They failed to engage with us in a friendly manner, which only added to our frustration. It's disheartening to invest money in a meal only to receive poor service and, on top of that, to suffer health-related consequences.

Given these issues, I strongly urge the management to address these problems urgently. Not only did we have a disappointing experience, but the aftermath negatively affected our family's health. I am formally requesting a refund for our meal, as we believe it was not only unsatisfactory but potentially harmful. If you value your health and a pleasant dining experience, I suggest avoiding this location. We will certainly think twice before returning to Burger King...

I have to start off by saying that I don't normally eat at BK but I had seen the $1.49 mozzarella sticks and wanted to try them. I ordered Pretzel cheese burger, mozzarella sticks and a med drink. I was a little shocked at $11 price but figured it would be great. When my meal came there was no mozzarella sauce with with my cheese sticks. When I questioned counter help he said they had forgotten to order it and were out. I told him this should have been mentioned at the time I ordered them. I requested my money back on the mozzarella sticks and was told they could not make refunds. He did offer me fries or dessert instead but that wasn't what I wanted as neither were items I normally ate. After 4 times asking For a refund for the cheese sticks he finally got the manager and processed a refund. By that time my burger was also cold. The burger was acceptable but could have been good to very good had it been hot. We'll never know as it will be some time before I give BK another chance. As I recall they messed my order up 6 or 7 months ago the last time I gave them a chance. This was the Lehi BK, 6-7 months ago it was the South Jordan BK drive through I was 10 minutes away when I realized their error and didn't have the time to drive back to allow them to fix my order. I assume their ratio of major mistakes to great service is better than my experience but be warned I haven't been happy with BK in...