McDonald's — Restaurant in Palo Alto

I ordered iced Caramel Macchiato in August but was given too much ice. The lady said "I can add more ice or whip cream" But when I've been frequently coming since October, this doesn't happen anymore.

Last week, I ordered hot Caramel Macchiato but they said that their machine wasn't working at that night. I substituted it for a regular coffee with creamer. I still paid the same.

I ordered a large cappuccino on 12/6 at 7:30 p.m. I got there & they don't have my order. The guy said that their machine isn't working. It turns out that they're cleaning it after 7 pm. He forgot to cancel my order. McDonald's IG account will just ignore my messages again. I talked to the manager after a few days but he said that he can't do anything. There's no way to cancel your order on the app once you placed it!

The good side: Lots of...

Worst service from any McDonald's I've ever eaten at. If they are not busy chit-chatting, they are busy screwing up your order. It was sadly comical to see customer after customer come back and complain about something wrong with their order.

In my case, I had to ask twice for a bag to carry all my food, only to have them produce a tray. I explained that I needed it "to go", and so they put the tray away. I then had to ask again for a bag, after which they produced a bag barely enough to fit an order of fries in. It was only after I got back to my table that I realized they left out any sauce for our 3 orders of nuggets. Of course, this meant an argument with them since they were unwilling to part with more than one sauce packet. Absolutely...

Horrible customer service. The managers face when you ask for a new sandwich.. I ordered sausage egg and cheese sandwich as usually.. what I get was literally 1/4 of the egg. I bit into it once before I realized there was no egg. So I requested new sandwich nicely. They told me I have to throw away my first one in the garbage and they were staring at me and waiting until I throw it in the garbage. It’s not like I’m trying to get extra food for free, just what I paid for and put me in this...