I work in food service and so this review is with patience and understanding. This was the worst experience I’ve had at any restaurant.

Right off the back when we entered there was music blasting on the speakers. They sat us a table of 4 right next to the speakers, and we could not hear each other or our one server. There were other customers dancing and a big family to our left who we assumed were regulars so I didn’t judge. One man comes over (who we assume to be the manager) comes and tries to get our drink orders and when I pointed to what I wanted (because I wasn’t trying to scream my order over the music) he looked very confused and decided to just send over a girl server.

She comes over and immediately gives us an excuse that she’s the only server. I understand wholeheartedly and shake it off saying she’s fine. We try ordering a few drinks but certain things weren’t available including my brothers favorite drink (a Mai Tai which is very easy to make and should always have the liquor for it.) We put in our orders and waited.

And waited... and waited... 15 min later I get my drink which was not very good at all but I didn’t complain maybe that’s how they made it. Then we wait even more for just our appetizers. Maybe 25 min go by and the manager pops back up and asks,”How was everything?”. This shocked us as we haven’t even gotten one food item yet. He apologizes and rushes to the kitchen and 2 minutes later hands us our apps. They were pretty good I won’t deny but the fact that the food was there waiting to be ran to us was disappointing as our server wasn’t doing anything on the floor.

Then we wait even more, nearing the one hour mark. My brother decides to get up and get his wallet to pay for what we actually ate and leave. Only then did the server come to us (hadn’t even checked on us once with any updates) and says “oh they’re plating your food now!”. Very convenient the moment we threaten to leave is magically when our food is going to be ready. “We just have had a lot of ubereats orders and were busy.” We had not seen one food item being handed to any sort of food delivery service the entire time we sat. Whether whatever excuse they gave us was true, honestly at this point didn’t matter because of how they conducted their business. We shake our heads and me and my sister-in-law and young niece leave to have my brother handle the rest.

Again we were very excited and the reviews were really good! I’m not sure if all the reviews are by people related to the family or friends but it seemed if you weren’t family to them then you were treated badly. A business can have a bad day and I hope they learn from this because we were really excited but in the end sorely disappointed.