Mariscos El Dorado Sin 2 — Restaurant in Phoenix

Last night we tried this place. The food was really good but pricey! Keep note that the prices online are NOT correct. Inside the restaurant are way higher. When we got there we got sat right away (it wasn't busy). Then our server greeted us, and asked us what we wanted to drink. I asked her if they had mineral lemonade. She said yes and I asked her to bring two. When she came back with the drinks they were NOT mineral lemonade. It was regular. When I asked her about it she had the nerve to pretty much blame it on me then she said she didn't hear me. Ok.... When we asked for recommendations of course she offered us the most expensive seafood cocktail ($45) yes. $45. We ended up ordering it and a couple more things. Before she left to put our order in, I asked her for some things I wanted her to bring with my food. It was 4 things. I did it because I work as a server and I know it can be tiring when people ask me for several things one by one. So, to avoid her make several trips to the kitchen I told her what I needed. She looked at me surprised and almost with a mocking smirk. When she came back with our food (2 seafood cocktails first) she gave us a couple of spoons only. And while she was putting on the table the condiments I requested, she asked me if she didn't forget anything but the tone she used and face was almost like 🙄. I told her everything was fine. A few minutes later she brought my main dish, breaded shrimp with a side of rice and salad. She was ready to leave and I asked for a fork. "Oh you want a fork??? Sure." I guess she wanted me to eat my shrimp and salad with a spoon. She brought it and then she disappeared for a long time. I was struggling to cut the breaded shrimp with just a fork and then my friend asked her to bring us a knife. She went and grabbed one, DROPPED IT ON THE FLOOR THEN PICKED IT UP AND BROUGHT IT TO ME. I saw her! She asked us if we were ok and at that point, I didn't even look at her cause I was beyond annoyed and upset. We finished our food and asked for our check. OWNER, TAKE SPECIAL NOTICE OF THIS: When she brought the ticket, half of the items where not there ($50). And she said that there was an error with the system. I asked her how the computer could print half of our order but then the rest wasn't there and she proceeded to show us the price of the rest on her phone calculator and cashed us out. We only left her $5 tip instead of the 20% we usually give specially when we like the service. When we headed out, a male server apologized for the issue with the ticket and told us that she messed up with a previous table and she had to pay for it with her own cash, all while laughing about it. I couldn't not believe this place. I don't know, sounds sketchy to me, maybe they're doing little things like that to pocket some money. Even though the food was actually really really good, it was very pricey and the service was beyond awful. Those servers need some serious training when it comes to customer service skills. Being a good server is not about selling the most expensive dishes only, it's about to make the guests welcomed, it's about being attentive, check with them often and bring to the table everything they might need previously WITHOUT THE CUSTOMER ASKING YOU FOR IT OVER AND OVER OR AFTER YOU DROP IT ON THE FLOOR. Patron, echale ojo a...

Ordered over the phone for a pick up, fist of all the menu online is not updated and the prices are completely different which is false advertising, ordered multiple items, one of them was the alambre de camarón, on there website menu it doesn’t specify it has bacon in it, I am pescatarian and ordered it because there was no meat listed, when I call the restaurant to let them know about the bacon it seems like I was causing a bad experience for them when I am the one that bought drone them lol I told the lady it didn’t say in the menu she put me with another person which was a super rude woman her name is Dulce, she said it wasn’t their fault the menu was not uodate and made it seem it was my fault which is stupid, I ask to just refun my money because I went during my lunch hour and didn’t want to go back she said they can’t refund if I don’t take the food back I told them that was a very bad experience and what Dulce did was just laught? Seriously what kind of joke restaurant is this? What kind of service is this, then when I got to the restaurante the girl was just laughing in my face never apologized for the error in their side, spoke to a “supervisor” and he had no word all he said is that he will talk to the girl about it they refund my money but the experience here is horrible, I do not recommend this place and for no reason I will be coming back l? No wonder why their reviews are bad. If I could give zero...

Ok so after reading these comments I’m Just a bit confused. My experience with the customer service was pretty good. She served us chips and salsa as soon as we sat down and got our drinks pretty quick. We ordered and it came out rather fast as well. Now, as far as the food goes ...

We ordered the ceviche and boy let me tell you the look of it was not appetizing or appealing :( Off the rip I noticed the shrimp didn’t look good or fresh. I still tasted it and unfortunately it tastes off ... shrimp were soggy like it had been sitting for days. They weren’t cooked which for me is not a bad thing (it can be eaten raw or cooked) HOWEVER it looked gray and weren’t clean... I saw huge black lines in a lot of the pieces. Mind you they charge $23 for that. So I ordered 2 carne asada tacos just so I can eat something, and those were also not fresh. Barely tasted the cilantro .. the onions were withered no crunch to them and the meat chewy and greasy. I love sea food and love tacos so this was a real disappointment especially that I’m convinced hole in the wall places should have the best foods... 🤷🏻‍♀️

I’m sorry but I can’t recommend this place ... spent $65 for food...