We used to be regular customers at Kona Grill and always had a good dining experience. However, we have not been to Kona Grill in north Dallas for several years and had heard they filed for bankruptcy so were excited to see that they are open in Plano, and stopped in for dinner on Saturday night. Unfortunately, we were totally disappointed and will not be back! For starters, though we were promptly seated (the restaurant was almost empty), we sat for at least 10 minutes before my husband went to the bar and asked for help. The bartender asked one of the servers to attend to us but he seemed to be put out by this request. He came to our table, did not really greet us or even introduce himself, took our drink/appetizer order and scurried off. About 15 minutes later, he brought us our wine, which was barely cold, and THEN informed us that they were out of lettuce wraps. Really? So we now have drinks but no appetizer. Fine. We ordered avocado spring rolls and waited another 10-15 minutes for those and sipped on our drinks that are now warm. The spring rolls were nothing special and barely warm. Our server did not notice that we didn’t have silverware/napkins and disappeared again before we could ask him for some. So we had to grab silverware/napkins from a nearby table. Our server never came back to check on us; did not refill water glasses all night; and frankly, seemed bothered that he had to serve us. He was always hurried as if he was attending to 10 other tables but I think we were his only one! Kona Grill was a Hawaiian restaurant and used to feature great seafood entrees. Their sweet sticky rice was our favorite. Now, they do not even serve it! Their menu is more like common American cuisine, nothing special, and very overpriced. The few seafood options they had - seafood with bok choy (no mention of rice) for $42 and salmon with fried rice (what?) for $37 were not tempting so we opted for cheaper, more common entrees. I got the lemon garlic penne pasta and added shrimp. My husband ordered the cilantro lime chicken. We waited almost 30 minutes for our entrees and were totally disappointed with both. The pasta did not include garlic bread like it was supposed to. There was barely any sauce which was not creamy, had a weak lemon flavor but no garlic flavor. The pasta was undercooked and there was barely any parmesan cheese. It was edible but not good. My husband took two bites of his meal and stopped. The chicken was so dry he could not eat it. The turmeric rice tasted like some weird fried rice and was crunchy. We waited at least 10 minutes for our server to stop by and ask how everything was but he never did so we had to track him down via another server. When my husband told him that his food was inedible and that he was not going to pay for it, the server grabbed the plate and took off. No – “I’m sorry” or “what was wrong with it” or even “I’ll let the chef know.” NO care, no questions, no return to our table. I ate about half my meal and then we again flagged down our waiter and told him to bring us the check. As the server headed off to get our bill, I told him the chicken was dry, the rice was terrible (just in case he wondered) and that my plate did not include garlic bread. He didn’t seem to care. During all that time, NO ONE apologized; no one asked questions; no one offered anything to make things right… not the server, not the chef, not the manager. We assume the manager had to know because the server had to ask permission for him to be able to delete the entrée item from our bill. Do yourself a favor and save your money by finding another local restaurant. Looking at other locations in the area and even in Las Vegas (where we used to live and frequent Kona Grill), one can see that there has been a significant decrease in positive Google reviews and happy customers in the past few years. Since being purchased by another company, Kona Grill seems to have lost its stellar reputation for good food, great service, and excellent dining experience.