Chai Thai — Restaurant in Portland

I want to start this review by stating that I have been to this location many times and always loved their food. I will never go there again and it is not because of the inedible and rotten food they sold me but simply because of the terrible customer service that was provided. I ordered shrimp rolls instead spring rolls but one of these Spring rolls Was rotten and blackish Brown on the interior with the putrid smell emitting from it. I call to ask for a refund for the rolls they sold me and the lady had an attitude and made it seem like maybe I was making up a story and requested that I bring up back to her location. So I left work again to bring these rolls all the way back to their store where she insisted that it was burnt not rotton. The outside was a very light tan and it is impossible that it would have burnt the roll all the way through to a rock solid blackish Brown. She then insisted that she only charged me for Spring rolls and didn't even give me the full refund for the shrimp rolls that they actually charged me 4. I have pictures of the terrible food and video of the terrible service. You have lost a good customer, learn to treat your...

Okay food. The wonton soup was very good. Not impressed by house fried combination rice. It just didn't have that thai kick to it (not heatwise but aromawise) that I get from thai food carts. A lil more wonton would be nice for price you pay. Gilden triangles would be lot better if not thst sslty. Way too salty. For a hole in wall place, its tad bit on spendy side. The lady however behind the counter is super sweet, hard working and remembers your order exactly. For 3 appetizers I ordered she just scribbled one line and it came out with 3 appetizers. I was tad bit worried if she listened to us order all three..she did. 4 stars bevause of her..otherwise 3.5 Will give it another try and see if different stuff on menu is better. They were busy with phone orders. We waited 20 minutes on street parking on busy stsrk street in our car since it was like death valley nevada in july..lol. Tad bit worried with A-holes zooming by doing 60 in 35 zone on se stark at 140th but...

Worst service I’ve probably ever had. Took forever for the lady to ask what I’d like to order. As she asked she was walking away while doing so. I let her know I had some questions about the menu and she insisted on staying behind the counter rather than even come near my table. I asked what kind of veggies are in the Golden Fried Rice dish, and she said peas and carrots, just like the menu says. I let her know the menu actually just says mixed veggies in the description. She didn’t bat an eye or apologize. I’ve been here over a half hour now and they haven’t even offered me a water or asked if I’d like anything to drink. Other tables have cups of water and drinks though. Haven’t received my food yet, but I’ll be sure to never to return here again, regardless of how good or not the food may end up being. I’m not a reviewer type of guy at all, but this place is ridiculous, not sure how they have such...