Confectionate Cakes (by appt. only)

My family has ordered 3 times from Confectionate Cakes. The last 2 times everything went well and there were no issues with the cakes. We contacted Confectionate Cakes weeks ago about a cake we needed August 3rd 2019. We texted back and forth about the design and size of the cake and everything was confirmed. We showed up today to pick up the cake to find out they completely forgot about our cake order! Confectionate Cakes apologized but that doesn't make it right that they completely forgot about our order and tell us the day of the event. I recommend anyone who decides to go forth with Confectionate Cakes to keep in mind that there order might not be fulfilled and left with no cake at their party like we were today. The only reason I didn't leave a 1 star review is due to the past orders were fine. We will be taking our business elsewhere where they don't forget about cake orders. Confectionate Cakes should probably invest in some type software to remind them and send confirmation to customers about there upcoming cakes order to avoid issues like these which are unacceptable.