Sonic Drive-In — Restaurant in San Antonio

Horrible customer service. I went to pick up a mobile order and one they didn’t provide any of the condiments I asked for and 2 the slushes were completely horrible. I got home to check and the slush was completely white with the strawberry syrup in a small puddle on the top. I had called and was told I can go back (didn’t ask for my order number or my name which was odd). I then get there and the employee tried to lie and tell me their slush and ice cream machine was broken and said I could replace it with a soft drink. Yet when I told him I just called not even 5 minutes ago and was told to come back he had no response then what I’m assuming is the manager in a black shirt came out, took my drinks back, didn’t even ask what they were nor needed my receipt (again odd) and also didn’t even apologize or anything. He came back and the slushes looked like they had tried to be mixed, still had no flavor and one of the slushes were wrong. I had called when I got home again and when they answered they had the radio full blast. I then asked to speak with the manager and whoever it was said it was them. I then asked for a name and he refused to give me that. Says he was not at “liberty” to give that information. Cmon, you’re the manager yet can’t give that out?? I said I would call cooperate and he didn’t seem to even care about that. I expected more compassion out of someone who’s supposed to be in charge. It’s pretty sad. You would think they cared about their customers but...

Food may be good but the establishment is a joke when it comes to this sonic Here's what goes on there the employees are slow Not to mention here is an example of why for one in the last few times I was there one of the recent is may 17 ,2022 (left at 7:15-7:25 for range of time)I came there with a sibling and when she tried knowing on the for water she spotted all the employees there talking about something gathered in one spot then when they spotted her they ignored her and when she turned her head they dispersed oh and not to mention when we were about to leave they finally answered but the person there talked saying she couldn't here me so I talked louder and she started going off she can refuse service because she said I was being rude I did nothing but try to say my order Another example involves my younger sister as a source she was there with friends and the service took forever due to one worker who apparently was getting crack on the job and not to mention was doing that in the point of view everyone can see apparently cause my sister spotted that person and not to mention that person took forever to get her order due that reasoning

Look I know not all sonics are this bad but if you choose to go to one this is one I inform many not to go to due to indecency of the workers who not only take forever but have no...

Pressed the red button, waited 10 minutes, silence.

Moved to another stall, pressed the button, waited 5 minutes, silence.

Third stall, another long wait, order taken, two drinks and still waiting 10 minutes on.

At least respond to say “one moment please,”

March 15, 2022, 7:50pm

......and here is Sonic corporates response. A robot responds offering a free drink with purchase and download the app. it seems a systemic problem with this company.

Dear Brian,

Please accept our sincere apologies for the less than desirable experience you received at Sonic Drive-In. Thank you for bringing this to our attention. We’d like to make it up to you by sending you a reward for a free RT 44 drink.slush with purchase to be added in your Sonic App account.

If you have a Sonic App account, please respond to this email with the email address associated with your App. If you don't have an account, you can create one using the steps below.

1. Install the App from the App Store or Google Play Store
2. Open the app.
3. Tap the Circle with the Silhouette on the lower left of the app
4. Select Create an Account
5. Fill out the Form, Agree to the Terms and Conditions...