Noah's NY Bagels — Restaurant in San Mateo

🥯 The Bagels: I visited Noah's Bagels for a quick bite, and the bagel I ordered was perfectly fine. It was a standard bagel – toasted as requested, and the cream cheese was applied generously. It wasn't anything groundbreaking, but it satisfied the craving.

☕ Coffee: The coffee was also what you'd expect from a casual bagel spot. It was hot and served its purpose, but didn't have any distinguishing features.

🛎️ Service: The service was efficient and straightforward. My order was taken accurately, and the staff processed it without any issues or significant delays. It was an adequate, no-frills interaction.

📍 Location & Ambiance: This location in San Mateo is typical for a Noah's Bagels. It's a casual and functional space, good for grabbing a quick meal. It's not a place you'd necessarily linger for the atmosphere, but it serves its purpose for a convenient bite.

🤔 Overall: Noah's Bagels in San Mateo delivers a perfectly acceptable, standard bagel experience. There's nothing particularly exciting or disappointing about it. It's a reliable option if you're in the mood for a quick bagel and coffee, and I wouldn't hesitate to go back if I'm in the area and need something easy. It's a solid...

This is a difficult review to write. The bagels are good. The staff is friendly and fast. This shop is the only thing open at 5:30am when I am looking for a bagel. Those are pluses.

But my order keeps being wrong. I ordered two bagel sandwiches last week and both were missing the meat that goes in them. This is twice in less than two months. The staff might be overwhelmed? Poorly paid? Certainly too busy to answer the phone when I called. Those are negatives.

The corporate folks have replied to my complaints on their website and offered to refund my money if I jumped threw their hoops to join their rewards program to get a refund. That's both too odd and too much trouble. I didn't keep my receipt or open up my sandwiches before I left the shop so I guess it is my fault for expecting accuracy. That's a draw

So…how many more chances do I give a business that has gotten two out of three recent orders wrong?

I think I...

The manager almost committed wage theft in front of their employees and me 😬

My wife and I went in for 2 bagel sandwiches, and the cashier accidentally added an extra chocolate bagel to the order. Before I caught it, I swiped my card.

Right after, my wife noticed the mistake and we asked for the transaction to be cancelled/changed. The cashier grabbed the manager, who took a look at the receipt AND THEN STARTED GRABBING CASH OUT OF THE TIP JAR to pay me back for the bagel.

We quickly said no thanks, we’ll just take the bagel.

Taking money out of tip jars to correct a transaction mistake is not legal in the state of CA.

I doubt the manager meant any harm, but I worry that if they’re willing to just grab tip money there may be other shenanigans going on at the business. I’m sure everyone is minimum wage, so tips are important.

I hope the employees are ok, this is on the...