Panda Express — Restaurant in San Mateo

I’ve been trying to call to speak with the manager at this location about potential cross contamination of allergens but no one ever answers the phone. I understand it’s posted and that in a area with nut containing food there is potential for exposure. I worked hospitality for 10 years before the medical field. I am aware of the risk from the food stand point and medical. But for almost a decade my son has been 100% fine getting orange chicken from Panda Express. His nut allergy is ingestion only. So he can be around it and be fine. The reaction he had today is most certainly NOT just use of a serving utensil that maybe used also in the honey walnut item. He ingested a nut or nut containing item. Either storage or cooking containers for orange chicken and something similar like honey walnut shrimp are being swapped out interchangeably without proper washing or sauce mix up or something. I’ve seen the varying degrees of his exposures over the years and this most definitely is ingestion of whole nut allergen. He is ok now thank goodness. But as a previous food service worker , now medical professional (NP) and mom of someone with a serious allergy, proper protocol to avoid allergen contamination is just as important as proper food prep, hand washing or temperature in regards to safety of food and should be taken just...

The food is not that great but the worst experience is the manager. I had ordered a kids meal for my daughter and after she drink her drink, she asked for a refill and returned saying we needed to pay. I went to the counter to see why we needed to pay. The manager came out and said we need to pay $0.55 for a refill. I asked where is this posted. This was the first Panda Express that didn’t give refills. Most of the machines are located in the sitting area and am confused. She intended to be rude and said pay or don’t get a refill. My concern is this is a scam.

I would recommend to the community to boycott this restaurant and not perches anything from...

What happened to Panda Express? the quality of the food has dropped a lot, the food has no any taste anymore, the service is terrible, they are forgetting everything, they don't offer forks, sauces, napkins, and there is no communication between them, when one of the flavors of the soft drinks runs out, they don't even know and They serve carbonated water as if it were soda. The teriaky chicken was really bad “without teriaky” because they always forget the teriaky sauce. I have a lot of things to complain about about this place, I don't recommend it to anyone, and I will never...