Applebee's Grill + Bar — Restaurant in Santa Ana

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Came here with my cousins after a long day out. Haven't been to an Applebee's in a while. This is only my second time to an Applebee's.

Parking: This spot is located on the second floor of Mainplace Mall. There's a small parking lot near the restaurant in front of Round 1. It can be a challenge to find a spot during rush hour.

Ambiance/Environment: They have a large indoor space with plenty of seating. Perfect for all group sizes. We visited during early dinner, so we only waited about 15 min to be seated. After dining, we noticed there was a lot of groups waiting to be seated around 19:00. Luckily there's indoor and outdoor seats while you're waiting.

Service: Check in with the host/hostess at the podium to be placed on the waitlist then seated. We didn't catch our server's name, but she was nice and efficient. She only checked on us a couple times. We weren't given any napkins or utensils and our waters weren't refilled. We had to request for everything. It could be a challenge to wave down a server.

Foods:

Spinach & Artichoke Dip - The dip was okay. It lacked flavor, but the salt from the chips helped it. There wasn't much artichoke. We only found a couple pieces and one large artichoke. It also came with a side of salsa.

Fiesta Lime Chicken - I ordered this. This dish was so heavy, but it did the job lol. The rice was good, the tortillas were crispy, and the chicken was cooked well. The chicken was a bit salty from the cheese. It would've been fine with just the lime sauce and mexi-ranch.

6 oz Top Sirloin - My cousin ordered this. We each shared a bite. She ordered this medium rare, but it was almost well done. We should've known to order rare bc supply chains usually overcook red meat. It was seasoned well and paired deliciously with the garlic mash potatoes and broccoli.

Southwest Chicken Bowl - My other cousin ordered this. This bowl was bigger than we expected. It was filled with rice, pico, black beans, corn, guac, chicken, tortilla chips, and chimichurri. It was citrusy and all the ingredients went well together.

Triple Chocolate Meltdown - They were serious with the "triple chocolate" lol. The cake was extremely sweet, but it satisfied our sweet cravings. We all shared this, and I only lasted a few bites.

Pricing: It's what you'd expect from a large supply chain restaurant. We decided to do one of their offerings. 2 for $29 for one appetizer and...

UPDATE * 2/27 - It took a little more time than truly acceptable in todays time, with email and all, to return communication from management. They have sent a reimbursement to make things right, so I will visit a DIFFERENT location as I offered to return and re-review with NO response from their management. So, I will go somewhere else and provide a review of a different location. Find that one soon!

UPDATE * 2/20 Emailed me, Emailed back informing of willingness to have them make right and visit to re-evaluate. NO RESPONSE! Email sent to corporate for review of this franchisee’s leadership and responses.

UPDATE * 1/28/24.. Still NO contact from ANYONE at Applebee’s to apologize for POOR SERVICE.. Not a peep! Don’t eat somewhere that they DO NOT CARE if things aren’t right…. You deserve better. So many other choices….

What's worse than slow service, then food comes out wrong 3Xs and then the response to the issue is, ohhhhh sorry about that, again, must have got it mixed up. ? When the device that you pay on asks you if you had an issue while there and would you like to be contacted, and then NOTHING! That's what worse. As a pretty good food reviewer, I can tell you where a place to visit is and a place to NOT... Sorry Applebee's you lose here BIG TIME! The place at lunch time mind you, was pretty much bare bones empty, you can trust me to not find out the hard way why that is. The picture with the tomato is the tomato that was first asked NOT to be added to burger, then when it cam out and had the tomato and pickle asked to be excluded and sent back... Was returned with, well you guessed it, tomato AGAIN. I will give it to the inept cook in back, they removed the pickle, so theres that. But the tomato was then supposed to be removed again, to only be on the bottom of the burger UNDER the patty and was then bitten into. Just a joke. The pasta had been brought out with the chicken BARELY drizzled with sauce and asked to be REDONE with actual sauce needed and pictured as advertised. Only to then be brought back out, now that much colder to the touch. Water cups ran empty for 10+ minutes before server came to refill. Overall, just a real poor experience and poor quality of food. NOT A FAN! Better choice next door at California...