sweetgreen — Restaurant in Santa Clara

I’m actually a Sweetgreen lover — I really enjoy their fresh salads and usually have a great experience here. However, today I ordered a kid’s meal for my child, and I was honestly very disappointed with the portion and quality.

The chips were tiny broken pieces, the apple slices were so few I could count them, and the tofu portion was very small — even for a kid’s meal priced at $8. Everything looked like leftovers instead of freshly prepared food.

I mentioned this to the staff lead (I believe her name was Lulu), but she responded lazily and brushed it off, saying, “That’s how the machine makes it — it’s the kid’s portion.” When I asked if she really thought this portion was fair for the price, she didn’t seem to care or take any action to check.

I’m not someone who complains easily, and I truly like Sweetgreen, but this experience was disappointing. I hope the store can take customer feedback more seriously and make sure even the kid’s meal reflects the same freshness and care that Sweetgreen is known for.

My total order was over $45, including my main meal, the kid’s meal, and a cold bread. The picture shows exactly what I received for my kid — that’s what I saw when...

When I went to this Sweetgreen, I had chosen it just because it was close by. I hadn't realized that it was unique in that it was mostly automated.

I ordered my normal Harvest Bowl on a kiosk, and noticed their giant conveyor belt salad machine kick in to gear. I was a bit worried that it was going to turn out sub par, but luckily I was wrong. If I hadn't seen it for myself, I would have assumed it was made by a person, like any other salad bowl from Sweetgreen.

The inside of the restaurant was nice, and the small crew was friendly when handing off my order. The salad was even more thoroughly mixed than some of the salads I've gotten at other Sweetgreen locations. My only complaint is that there were clumps of goat cheese that wasn't mixed well. That said, I've VERY rarely had a person do a better job in that regard, unfortunately.

TLDR: Salad vending machine robot things can make...

Probably the best sweetgreen I’ve been to. The restaurant is well organized and has a good amount of self service tablets to order quickly. The pickup area is well identified and easy to spot and has a lot of nice indoor and outdoor seating.

The food was made quickly and perfectly. Was delicious and all veggies felt fresh and crisp. They have a lot of amazing sauces and I try something differently every time.

But the best part was the service. The guy at the register (around 12:30 on 6/19) was super friendly. His positive energy and vibe was super appreciated. He explained how to get points and use the app and ensured everyone was good while ordering. The service made this experience amazing and I’ll def be back! So happy this is...