Jimmy John's — Restaurant in Springfield

My experience here was horrible, horrendous, horrifying, and awful today. The little man that claims to be a manager at this establishment needs to be fired immediately. Very rude, disrespectful and suggestive regarding how he treats customers. I felt unsafe due to how both of the employees were being rude. All over I was asking questions regarding why they took my payment and it shows on my end and from my bank statements. How they claimed I needed to charge my card multiple times and the payment would not go through until 2 or 3 days. Uh? So can I get my order? I was told no until your payment was process in 2 or 3 days. What the hell!!! What type of business are you running there. Never will I return to this establishment watch out for the manager. Very poor customer service. Never again!!!!! Was told by corporate that they would be contacting owner of the store and they would be giving me a call. Also I will be reporting this establishment to some of my clients that work with the businesses here in Springfield Illinois. Those two male employees need to be fired.

Also when I worked in the manager said “ he needs to go tickle first before ordering” this very unprofessional. Who says that to a customer while they are walking to the restroom. I’m very upset with my experience at this...

I love JJ's sandwiches but this shop is the WORST! DO NOT GET IT DELIVERED!!! The employees are rude and disrespectful. The delivery is sqeaky slow NOT freaky fast. They don't even drive, they ride bikes. Not fast like a courier would either more like how fast your grandmother would ride. You end up with a hot smashed sandwich if you get it at all. They do not know the area they deliver hell they don't even know which Direction is north, south, east or west. Save your time, frustration, and money by patronizing headwest a local brilliantly run...

I was on a time crunch waiting during a layover at the Amtrak train station. With no transportation, I decided to order for delivery. Was promised that the food would arrive in 30 mins, but it never arrived within the time frame. Called to see what was happening & was told they wouldn't be able to deliver before my train left. So, I waited 30 mins for food I would never get without being notified & had to board for a 2 and a half hour train ride on a completely empty stomach. Thanks...