Chipotle Mexican Grill — Restaurant in Surprise

You may want to avoid the new Chipotle in Surprise AZ. on Litchfield Rd. for awhile. I went today around 4:00pm to pick up an early dinner. For what ever reason we had the TV on for back round noise and I swear I saw a Chipotle ad at least four times talking about their new "limited time Carne Asada" steak. The ad did it's job, I had to have one. Went in to the brand new store. Looked nice and pretty. Lots of employees behind the counter all busy doing something. The young lady who waited on me was very nice. She looked and acted very pleasant. Polite maybe a little new at her job. When she asked me what I'd like I said with a smile, how about that new carne asada thing I saw on tv today. Well my balloon burst into pieces when she said "We don't have any! Then she let me know it would be at least 20 minutes to cook and put together. I could wait if I wanted too. I said no I'll just have the steak Bowl. I stood at the COUNTER LOOKING DOWN AT THE STEAM TABLE. There was no veggies, no lettuce, barely enough steak and one other empty container. She said they had some more on the other side and ran over three times to get what i asked for. Again, she was very nice and I believe she did her best. The issue came down to who ever was in charge should not have let thing get so EMPTY. On top of it, when I got home The "hot stuff was COld" The cold stuff was warm or at best room temperature. My wife ate about half of hers and about 2/3 of mine found it's way to the garbage disposal. Maybe give the New Chipotle in Surprise on Litchfield rd. about 6 or 8 months to figure out what they are doing before...

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🔥 100-Star Review for Kenny and the Chipotle Dream Team 🔥

From the moment I walked in, the energy was immaculate. Kenny went above and beyond — not just good service, but the kind of customer care that reminds you why you keep coming back. He made sure every detail was right — confirming the meat was fresh off the grill, perfectly portioned, and handled with care. Then he hit me with the ultimate power move: double-wrapping my burrito so not a single extra ingredient dared to spill. That’s next-level professionalism and pride in your work!

You can tell Kenny genuinely cares about the customer experience — it wasn’t rushed, it wasn’t routine, it was intentional excellence. Huge shoutout to him and the entire Chipotle team who kept the line moving fast, the vibes positive, and the food tasting elite.

If I could give 100 stars, I would. Kenny — you’re the GOAT of burrito craftsmanship. 🥇🌯👏

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Done coming to this location. If you come anytime within the last two hours, they scrounge on meat so they don’t have to make more and if they run out, they refuse to make more, which makes absolutely no sense especially since they still accept online orders so if I would’ve ordered on DoorDash or online like I was going to I would’ve gotten literally like burnt ass, Carnita bits and pieces. I did not wanna spend an additional two dollars getting steak but it was all they had and I was already there and the other one is over 2 miles away, which doesn’t seem like a lot but when you get off work and you just want to get food and go home and go to sleep it’s a lot. I pulled all my toppings aside to TRY and show you the meat but still can’t...