Wendy's — Restaurant in Swanton

This location has continually slid downwards in terms of quality and service. Even accounting for the pandemic and what it has done to diminish the modern workforce, this location seems to at least be functionally staffed at busy times. Yet consistently they forget to put items in the bag (sometimes just an order of fries, sometimes a sandwich). Drinks are forgotten - or as was the case with my order today - delivered without any ice or straws. Employees will group together by the drive thru window in an attempt to assemble the order and get it out, which often means you get to hear their conversations as they ignore you. At the end the window slides open and bags of food are handed out to you without anyone making eye contact, and then the window closes in wait for the next customer. No “here you go,” or a “have a good day,” or even a “bye.” Rarely are the French fries filled past the 50% point. The food is never appetizing looking once it arrives home - which, to be fair, is a commentary on modern fast food in general and not just a Wendy’s or it’s locations issue. It would just be nice if the employees at this location treated you as a human being taking part in a business transaction, and not just an obstacle in their path to stepping outside for a smoke break (which they do in full view of the...

23 OCT 2021 8PM Drive through. We ordered a baconator combo a $5 biggie bag and a chicken nugget kids meal. When we pulled up to the window we were given the baconator combo the $5 biggie bag and a 10-piece nugget. When asked the lady where the kids meal was she told us we never order the kids meal and that's not what we ordered. She was a larger old lady with leather like wrinkly face who smelled like a cigarette ash tray. She was very rude to myself and my wife. After being told what we ordered she stared at us refused to correct the order and or apologize.

When we got home we were not only missing dipping sauces but the burger was away undercooked it was still really pink throughout the entire Burger and both sets of fries were already cold. Granted we only live 5 minutes from...

We were excited because we haven't eaten here in so long. We pulled up to order and they were honest that there would be a 6 1/2 minute wait for chicken strips, but 6 minutes is negligible when you are hungry and just want chicken. We paid and received the rest of our food while we waited at the window. Already 4 minutes in to the 6 minute wait. The woman working the window asked us to pull forward to wait which I was happy to do knowing our chicken would be done in just a few minutes. Nope. I was wrong. We waited an additional 10 minutes (at least) once we pulled forward. 5 cars were served and left. I was opening my door to get out and go in when the girl finally came out with our food. Not at all worth the wait. The strawberry lemonade was really...