Crumbl — Restaurant in Tallahassee

I have to be honest, the young lady that served my children and I was sweet and courteous. The cookies were disgusting though. We got a Cookies and Cream Krispy Bar, Skillet Cookie and a Milk Chocolate Chip. The skillet was cold and almost uncooked in the middle. The Cookies and Cream was stale, the chocolate chip was okay but had very few chocolate chips in the cookie. I barely ever do reviews but this was extremely disappointing . We’ve had two of the flavors we got today at the Mahan location and they were delicious, so we were shocked the cookies were so bad at this location. I don’t know if they were old or what but we ended up not finishing and having to throw the cookies away, which is rare for us bc we all have a sweet tooth but we...

Staff were really friendly and were doing the best they could. My complaint is this the owner/manager. I don’t know what the staff regulations are but there was only 3 people slaving away dealing and a full store of customers complaining about waiting for their order, making the cookies that were sold out and taking the orders. For a college town store you need to make sure your staff has enough help to not only improve your store customer service but more importantly your staff needs. A happy staff is a happy work place they are more important than a...

I am really impressed with the cake "cookies" I will be trying the shortcake and apple pie this week. I have noticed that not all stores taste the same, for example my daughter lives in central fl and the cookies down there were absolutely delish, but up in N. Fl they tasted very different. The chocolate chip was very very good the 1st time trying Crumbl down south, but up here was a completely different story. It was NOT good at all and I wasn't the only one that thought the...