Taco Casa — Restaurant in Texas

I normally LOVE taco casa and drive 45 minutes ti an hour to come and get some of the best tacos. I arrived at this location at 7:28 and pulled into the drive thru. I sat in the drive thru with no greeting until I said hello at the speaker. Someone said ya in response. I asked if they were still open and she said ya. I then waited for them to ask for my order or say order when ready unsure if they were short staffed and swamped inside the restaurant. And nothing but dead air. I asked if she was ready she said she was waiting on me to order. I drove around and went inside to order. It was dead inside a lady was walking around in her phone saw me at the counter walked up didn’t greet me or say anything. She just looked at me. I was unsure if maybe she didn’t speak so I asked she was ready for my order and she spoke and said I was waiting on you and rolled her eyes. I ordered my food. A simple order of 3 taco lites. She didn’t ask if I wanted anything else or a drink she just looked at me. I said that was all and she told me my total. I opened my wallet and realized I left my cash in the car. I did apologized and explain and went right out to my car that right out side the doors. I came right back in and handed her a $20. She gave my my change and told me what my change was but didn’t say another word. I figured maybe she was shy. But she walked over to the last making my order and was laughing and joking with her. When my food was done she walked over handed me my food and didn’t say another word. I waited a moment and then asked if there was a manger on duty the lady who helped me shook her head and told her coworker who made my food to deal with me she wasn’t going to deal with me and the lady who made my food said no it was just the two of them in the restaurant even tho I was a man in a polo shirt with the logo on it walk in and speak to them as he walked into the back while I waited. I asked when the manger would be in so I could call she said 8-3 tomorrow. The lady who took my order just keep shooting me Lois and shaking her head. I ask for her name and she said it was in the receipt and walked away.

I have NEVER been so disrespected at the location or ever had an issue. I love to make the drive and come get food because the staff is normally so friendly and the food is great.

I’m not sure if it’s because I am an over weight white woman with purple hair. But I really did try and stay calm and give the lady several chances to just be respectful and treat me like a human being.

I will be calling the manager tomorrow.

My food was good and...

This place has great potential but the customer service is horrible along with the wait time.

Everytime we give this place another chance they show us why we stopped coming. Yesterday I waited in the drive thru for at least 15 minutes for 2 hard and 3 soft shell tacos. Only for me to pull off and my order was incorrect. Normally I would have just drove off and dealt with it but I bought the tacos for my toddlers and know I would regret not getting what I asked for. I went inside and since I didn't have 15 more minutes for them to get the order correct I asked for my money back. They workers were trying to figure out where the "Manager" was and they finally remembered he went outside. Once he came to the counter with he took my receipt and went to the back. He came back with the cash and reached in his pocket for the change. Not once did he apologize for the fact it took them forever to give me my order and then for the fact that they messed it up.

I know this is the only location we have but this isn't the first time we've had to wait in line for an extremely long time. This isn't the first time the order has been wrong. My husband even went inside last week and after waiting a long time with no one else in the lobby he had to remind them that he didn't get his food. There was another time my kids and I were in the drive thru and once we got up to the window we could hear music blasting along with the many curse words that came out of whatever song they were listening to.

They really need to hire better staff...

I am always on the hunt for delicious Mexican food...even if it is a fast food establishment because I'm growing old of Taco Bell and there is no Del Taco in Texas (WHY?????????).

There is a Taco Casa under construction in Cypress and my family has been so curious to try it but it is a slow moving project and we are tired of waiting on the development of the Cypress location. As a result, on a trip to San Antonio, we stopped to try the Taco Casa in Kerrville.

The cons: --I think the menu is way too limited. --There are no extras either...no fresh, chunky salsa or guacamole here. --The chilada...nooooo....not good enough...saucy, sloppy mess of beef and beans smothered in more sauce and then even more sauce...just a mess and lacking the right textures and flavors.

The pros: --The taco lite is the best and most delicious item in my opinion... generously stuffed with seasoned beef, cheese, sour cream, tomatoes, and the most scrumptious fried flour taco shell...lite, crunchy and perfect! --The bean burrito is good and has lots of cheese...love that! --On the day we visited...they were offering HUGE 45 cent Dr. Pepper drinks...the mix was delicious and flavorful and the price was amazing. --This food is not very expensive. --If you eat inside, the staff will bus and clean your table...most other fast food establishments do not do this.

Overall, I would go back for the taco lite, the bean burrito, and...