AWFUL CUSTOMER SERVICE!

The service that we received today for our delivery was somehow more disappointing than the food we were complaining about.

As someone who has worked as a waitress and knows the customer is always right, I'm shocked by how my husband was treated when complaining about how our food showed up and how it tasted.

I had a pleasant experience in the restaurant a few months ago and have been looking forward to ordering delivery from here. We ordered through Slice.

I ordered a steak taco for nearly $5 and was very underwhelmed when it showed up as four pieces of salty steak on a tiny tortilla. My husband's sliders were both overcooked and unpleasant to eat. (See photos)

When my husband put in the order for a grilled chicken sandwich on the app, he wrote in the notes to put all the toppings on the side. Instead it showed up with all the toppings on it. When he called to complain, the explanation given was that the kitchen "didn't know what that meant" and made the decision to disregard the note entirely and send us a sandwich slathered in toppings. I feel "put it to the side" is very clear and used quite often in many MANY other restaurants. It was reiterated that if he used the word "plain" the kitchen may have understood. However, it was disrespectful that they didn't reach out to clarify (or google what "put it on the side" meant.)

Its extremely unfortunate for my mother who we ordered the sandwich for because there was cheese on it and she is lactose intolerant. Instead of them taking responsibility for messing up, my husband partook in arguments about what "toppings" were. They did offer to swap the sandwich but my husband had to drive out there to get it, which defeats the purpose of ordering delivery.

When he spoke to "someone' at the restaurant it was the infamous Karen others have mentioned in previous NEGATIVE reviews. Instead of accommodating us as most restaurants would in a friendly, apologetic manner, she was combative and put the blame on my husband for not liking the sliders because "everyone else does, right?" as she looks to her other coworkers to back up her claims. Instead of accepting that not everyone likes charred, over-cooked burgers.

According to the conversation with Karen, she is not allowed to issue refunds. She is not a manager and there was no manager my husband could talk to on a Saturday night. According to her, only the owners can issue refunds. Where are they? NOT AROUND TO SUPPORT THEIR RESTAURANT ON THE BUSIEST DAYS OF THE WEEK! Which shocks me considering I've worked with owners who were on the floor every night during the weekend until close.

If the customer service had been better we would've forgiven the high price of the food, but since we were treated so poorly, we will be demanding a refund when we can make contact with the owners.