Absolute nightmare. Granted yes it was the day before Thanksgiving and I expected it to be unoriginality. I first go with my 8 year old daughter. We stand in what appears to be the check in line (line that was coming out the door). As we waited I overheard a conversation between the manager and a coworker, explaining to each other what line is for what. I asked the manager what line have we been waiting in for about a hour. Only to be told we were in the wrong line and holiday meal pick ups will be behind the building in a large refrigerated unit. So we go outside with the 10 other people that just found out there was and outside line for holiday meal pickups. Oh, I forgot to mention that there was atleast 50 people in the building with no concept of social distancing. Ok so we are outside waiting in line and had 1 customer look me in the eye and went to the customer infront of me and asked if this was the holiday meal pick up line and decided to stand inline infront of me...ok. let it go. Then another customer came out and did the same thing. I decided to bring my daughter home as people were starting to get nasty. I come back and the outside and I was a good 25 people back. Almost 2 hours before it is my turn. I gave them the online receipt and the manager that informed me that the line I should have been the 3 line....no clue there was a 3rd. That line verified it was paid for. So I now wait in the line for a good 1/2 hour...with the other people who were squeezed in the building (they totally violated the capacity requirement). Now I'm on my way out to get back in the line I already waited in. The manger happened to walk in as I was going to the end of the line and I simply asked since I already waited a good 2 hours can I please get the food and I was floored by her remark " yeah you everyone else here"...I was speechless and just went to the end of the line. If it weren't for the customers that were waiting infront and back of me yelled to me. Hey your spot is up here you shouldn't have to wait inline again so I went up and the staff were extremely rude as I came back to my original spot. I was handed 4 receipts. I get up to the desk and the worker asked me for the receipt. I indicated that I was handed 4 separate receipts and placed them down on the table and asked which is the one she needed. She said I don't know and handed them back to me. So I am sorting through the receipts and find 2 that have a list of what was order. I handed her 1 and she said I need the 2nd one as well...to myself didn't you just tell me you didn't know what they look like and she is asking for the duplicate. Again, let it go. You are almost out of there. Worse experience ever. Management didn't have the situation under control, she was extremely rude and disrespectful. She made it sound like I was fault for waiting in the line to pick up the meal without checking in with the third line...when she was the one that sent me to the incorrect line in the first place.