RV Hall of Fame & Museum

They locked me out and denied me entrance because they were ready to go before store closing hours.

Today I received TERRIBLE customer service. I am here Indiana for work and on my way home I wanted to see what the State is known for. I enter in with 40 minutes to spare to look around. I didn't see a lot of RVs at first so I was hesitant to go in when I first arrived and an friend talked me into just going in to see. So I go in and ask the receptionist if there's actual RVs. She replied , yes. I asked her what time it was she told me I would have 40 minutes to look around. It normally takes about two hours. I told her oh no problem, I'm from Michigan I will be fast and look around. I need to grab my phone that's on the charger because my wallet is on it. Not once did she mention that they were going to close early. My phone was only at 1% and it was charging slowly. By the time I was at 2%, which is just enough charge for the wallet, I had 30 minutes to look around. So I thought. I went and pulled on the doors and they locked me out. I called to check on the reason they locked the doors early even though the receptionist knew I was coming back in and never mentioned I couldn't look around. Some guy who said he goes by the name Chuck, said that he saw me in my car and the tour normally takes two hours. I'm like excuse me, what tour? No one ever mentioned I was required to take a tour. I'm from Detroit MI where all our museums are self explanatory and you have to pay more if you want special attention and have a guide show you around. I told them that is absolutely terrible customer service and yours hours are posted. He said they decided to close early even though they knew I was coming in and he could visibly see me in the parking lot.

I explained to him AGAIN that you are required to stay open until your closing time and your receptionist should have stated that I could no longer look around instead of allowing me to grab my phone and then immediately locking the doors 5 -10 minutes later. Chuck says " well I can't open the doors and turn on the lights for one person and you should have paid" .

Just absolutely rude. Extreme lack of customer service skills. He tells me I can just come back another day. I told him just as I told his receptionist, I am from Michigan. He then says " I travel to Michigan everyday". I said excuse me, sir? So just because you travel to Michigan you expect me to drive 3hrs to come back here because of your lack of professionalism and communication?!

The fact the people even feel empowered to argue with customers is just beyond me. Good Customer Service is definitely not a skill set here. At least not with me.