1. No instructions given how to use the snorkelling equipment before go down to sea.

2. NO LIFE JACKET as advertised in their website. Only 1 life jacket for their crew emergency use as they told me, and 2 for small kids hanging there. Swimming noodles, wet suits are provided. I have enquired when entered the boat, they said yes.

3. Please cancel or postpone or let the customer know it it is too windy, warn or ask if they still want to go ahead especially limited swimmers. I think some activity unfortunately depends on weather. There are other tours cancelled because is too windy but we thought they managed to find a time early morning that is not.

Bad experience fighting waves, cant even stay still at one spot without wave hitting us. We were worrying our loves one swim without life jackets, only glance of sea lions, no coral no fish seen. Knee hurted by sharp stone that we tried to stand. A lot of seaweed.

Crew are friendly, but just not what we expected. Have some fee refunded as we can't come back next time with discount, but we rather not experience it at all. tour on 27 Dec 2020 6.45 am.

Reply from feedback:

Can't see a button to reply your feedback so I reply here.

Review is about experience, helping others to and owner to improve experience for everyone.

1. We definitely interested at sea lion, or we will not enrol for the tour. Coral and fishes will be cherry on top, and we never said we only interested at coral and fish, but not sea lion.

2. One jacket to four of us. We have been offer one extra jacket in water when we feel unsafe. However, been told there is only one jacket available. You said normally no need jacket as not as windy. I asked if you have life jackets when I first entered the boat before we paid, u said yes, and when I came up ask same thing, you said 'my bad'.

3. All of my family didn't have instructions given, not language barriers.

4. There is a sea lion sit below a stone for very short while and gone, like a glance. And the rest we can see from far on island. No sea lions swim around. I saw another family with young children also stay on the boat when I came back to boat. No sea lion interaction for us.

5. What my daughter said: water keep come in her mouth, so she took mask off, and water keep hitting her face, and wear it again, and same thing happen again. She wanted to see sea lions so much that didn't want to go back to boat even I asked her a few times, but at last we have to sent her back as there is really no sea lions to see and I am worried in that situation. Same to me and my husband.

6. If you said there are 16 life jackets, it is even weird that we been told different things by three persons, and only 1 extra been offered to us when we requested.

7. The extra staff you mention is not with us whole time through the tour, only when we just went into water for a while and rise our hand needed help to send back kid.

8. Did you said stand still at lower waist level sea water, sharp stone full of seaweed, wait for sea lion to come? We fell, and knee bled. I also meant stand in water not still bcoz of wave.

9. 'Life jackets and flotation devices are provided for those with low swimming abilities' in original website, content changed after my review in your website. I have a screenshot for the original content and your feedback.

I call around others tours, mostly cancelled because too windy. We mentioned this to a guy in Jurien Bay, and he said he knows you, I sent a msg to u in the 5.22 pm. He did mention there should be coral and fishes like ningaloo. But that is not the reason we join the tour. I also concerned about weather in text msg. We trusted your experience and you continued the tour without life jacket when the weather is worst than forecast as you said in feedback.

What we expect is a nice calm snorkelling, with perhaps some fishes, sea lions interaction experience, life jackets as mentioned in website. But not what we expected. We feel horrified.