Rainforestation Nature Park — Attraction in Kuranda

Overall, our experience here was positive, but I would like to raise an issue regarding the shuttle bus service. We took the train departing from Cairns at 9:30am and arrived at Kuranda Station at 11:35am. Since we had booked the Army Duck tour for 12:00pm, we rushed to the Butterfly Sanctuary shuttle stop. However, the 11:45am shuttle bus gave priority to day-tour guests, and after they boarded, we were told the bus was full and it would return shortly.

We were assured it would be back in 10 minutes and the ride would only take 5 minutes—but it didn’t return until 12:15pm, and as a result, we missed our Army Duck tour. To make matters worse, our return Skyrail was booked for 2:00pm, so we had no flexibility left for the remaining activities.

Thankfully, a kind staff member at reception suggested rescheduling our Skyrail ride, and we were able to join the 1:00pm Army Duck tour instead. If that hadn’t been possible, we would have missed out on one of the highlights of our visit.

While the excellent staff and great programs helped make up for the frustration, the shuttle bus situation was confusing and stressful at the time.

I strongly recommend adjusting the shuttle schedule to better align with train arrivals—especially the 9:30am departure from Cairns—or increasing the number of shuttle services during peak seasons to avoid similar issues for...

Positives first, the aboriginal information and interaction activities was one of the best we have had. Our aboriginal guides were all very helpful, informative and presented things in an easy-to-understand way and showed us things we did not understand previously. The small wildlife park was easy to access, and all the animals looked well and as happy as can be, there was a good selection of Australian animals. Our lunch could have been a little better, our steak and sausages were a little over done being dry. The noodles were just a little too spicy and the vegies a little soggy. The army duck experience was great and the tour guide very informative, however a little bit of attention to the initial loading and timing would have been much appreciated. Even though they had more than enough to fill 1.5 duckies they made us wait 20 minutes before they loaded us on the number 2 duck, before the number 1 duck came back and then we had to wait till the number 1 filled up and took off before we went. Once we got under way we were up the number 1 ducks exhaust pipe smelling his fumes and having to wait till he finished his commentary before we could move forward. It could certainly have been handled better. Our coach trip and drivers were great. Thanks for your reply and yes we were delayed by several factors which could have...

Ok, first of all, loved the tour. Its great. The reason I give it only one star is because I had a guy yelled at me when I tried to use the toilet near the pamagirri place. He yelled my bage says I didnt book the show and need to go away！(in Chinese and he is very rude, just assumed I speak Chinese assumed I tried to sneak in, didnt even ask) He does not belong to the park so probably unfair to rate the park one star but He must work for one of tour group because he can tell by looking at the bage and in his word, the park called him and says I need to get lost！

I couldn't believe what I heard and explained that I was just following everyone else that in my army duck and tried to use the toilet. But he just keeped going on and on like I was just tried to sneak in！Why would I！I can buy the tickets if I want to enjoy the show！！And if he had asked nicely I can just go and use the other toliet instead of just yelling at people.

I am very upset after that and as Chinese myself, very ashmed. Being here for over 10 year and have been to many many counties, this is a first time. The park itself is good, nice people and great tour, but you need to get the other tour guys out of the way. They behave like they...