Megalong Valley Farm — Attraction in Megalong Valley

The customer service is the worst I have ever experienced. I made a booking request on the 23 Jan at 1.04pm for a 1 night stay on the 25 Jan for 6 people as there was 5 available sites left for camping. Please note that online, the minimum night stay policy is 1 night, so we were not breaching the night stay policy. So I went ahead and booked a site for myself and 5 others. Excited about the stay, we bought camping equipment and were looking forward to the trip. I found it strange that the host Gary had not responded to the booking. This morning 24 Jan at 8.36am I sent a message on Hipcamp to Gary, at 8.58am Gary responded bluntly with “sorry we are not offering 1 night stays for long weekend’ (Note. This is not advertised online at all). Frustrated I tried to call the contact number twice, the second time I received a text message from Glenda advising to leave a message of what I wanted. I explained the situation via text message to which I received a text response over 1 and half hours later saying “The platform will refund you..it is not our site”. I queried about the one night stay policy as it advertises online that the minimum night stay is one night, which we had booked. I received a text message to say “we are totally full”. This contradicted the website which stated they had 4 available sites , I sent images off the website to prove this. They then responded saying that they have lots of people who book so sites are not available, contradicting the information in which they advertise online. My partner also messaged, to which he was told there are other sites to look at, when he asked what sites they were referring to he was told “type into google”. Throughout all this they left my booking as "Pending", refusing to even acknowledge it.

We were given two different excuses

Shocking customer service, and from the Google reviews I have read, it appears I am not the first to have received this appalling service. Please be mindful when booking this camp site that they will not help you at all. A very lazy host who does not care for his...

It has been years since my horrible, depression inducing, experience at Megalong Valley Farm and I am still so upset that I thought it was time to write a review (My booking was for Sunday 12 February 2017 for reference). I purchased, through Red Balloon, this as a surprise for my partner at the time for our 3rd Valentine’s Day together and so we drove the two and a bit hours from Sydney to the farm ready to surprise him with a romantic Horse Riding and Private Picnic experience. Only to find out that the experience had been cancelled with no email, call or any form of communication due to some potential bush fire hazards. Now, to make things clearer, we were not the only couple that showed up on the day! So clearly, we didn't miss a memo. However, we were completely understanding, albeit a bit frustrated regardless of the lack of communication due to mother nature doing her thing. We were told that we would be contacted to reschedule the booking BUT we never heard from them ever again! Now, my partner and I were fuming at this point. We followed up with an email and attempted to call many times but no one ever answered the phone and we never heard a peep from our email. Additionally, our experience was marked as completed through Red Balloon. So, all in all, I lost $200 in the cost of the experience AND almost a full tank of fuel PLUS this triggered so much anxiety, made me depressed and completely ruined our Valentine’s Day. I can provide all of the booking details and email correspondence PLUS the Red Balloon invoice for verification if required but really, this has lingered for so long that I just wanted to share my experience and be...

Would not recommend this place at all. I have been riding for awhile now. With days out and packages and this was the worst place ever. We had a terrible time here. First off when we got there they had a sign saying "some horses do not have any teeth but it is ok" . Then our ride was late. We decided to stay as we travelled up from Sydney for the day. When it was our time to head out we were told to just get on a horse. The horses that were there where the ones that just came back after been out for 2 hours. So they got no break at all. In the scorching heat as all this happened in Jan 2014. (In all the places I have gone riding they normally would match you with a horse that suits your height and riding ability) When we were heading out the horse my sister was on was back out that day after been sidelined for some reason. Half way through her horse got spooked and as the reins were to short she was thrown off the horse and ended up wrapped around a tree. There was a man and his son on our ride also. I jumped from my horse to get to her and so did my partner and my sister husband. The man and the kid also came off. The instructor left us alone to go get help. When the manager arrived they wanted to move her to the truck. But as u can imagine we all said no as she had done serious injury to her back. When the ambulance arrived they told us this was not the first time it happened. We asked the manager to refund the man and kid and they refused saying it was not there fault the horse got spooked. My sister spent time in hospital afterwards due to injury. I WOULD WARN EVERYONE TO STAY AWAY...