Aqua Island Moama — Attraction in Moama

Awful service. Arrived at the set time to be confronted with an hour-long line to get our life jackets. The place is only open for three hours! That's a third of my time that I paid for!

And it was a 38C day. Roasting for an hour.

They said someone didn't show up for work. They should be prepared for that.

If not then they should offer a partial refund. I sent an email to ask. They never even bothered to reply.

My kids were very annoyed when they had to sit around for an hour doing nothing, with the play area right in front of them, and were even more annoyed after two hours when we got kicked out after I'd promised them three hours. (Aqua Island didn't even give us any extra time at the end to make up for it.)

Awful. Don't go...

We went there on 8th Apr 2021.This place is a fun place but I am only giving two star due to lack of safety .Play area is in a small lake which is around 3M deep as per their website .I am not a great swimmer .On return I think I go a cramp and could not swim. I was asking help with my elder son but life guards didn't come. Life guards (one or two) at the middle near bouncing area .Luckely one gentleman push me close to the shore. I didn't make any complain. Then we order some hot foods , due to the demand there was a big queue. That is fine. But I noticed one girl who is in the counter just use her hand took and ate chicken nuggets twice , this is unhealthy...

I was advised they were open by their management, I left Christmas celebrations early to attend and they didn’t answer calls, emails or seem to be open. I then waited multiple hours for them to open and they did not.

I then followed it up with further emails. I was not responded too. Then after making their efforts public I was blocked and removed from their Facebook page that they assume everyone follows.

Terrible management and terrible place. I would fear for them not having qualified lifeguards or persons to keep your children or family and friends safe.

Would not recommend to my worst enemy. Take this 1star rating as a bonus because it should be a -5...