Xcape at the cape — Attraction in Quindalup

STAY AWAY, DON'T WASTE YOUR MONEY!

Spent over $500 for a party. As we were travelling we were told to just book a day and that it could be changed as required. Numerous phone calls were made prior to visiting the park to confirm and everything seemed ok, until we arrived. Once in the park it was disgusting, all "attractions" are filthy with the majority of the attractions either damaged or not fit for use. Trampolines had holes in them and only 4 of the 16 laser tag guns were working. As per all other reviews this place needs to be shut down. With all the negative comments, it won't be long until it happens anyway. The owner refused to supply the pre paid party food. He claims it was prepared the previous day (disgusting) but also a lie. He did not know what the kids preferences were for the food, how could it be prepared the prior day? The owner claims he did us a favour even letting us in the park after we paid over $500. They had a 10 year old interacting with customers and then claim we made her cry (she seemed quite happy eating her ice cream at the counter). Why is a 10 year old working? More importantly, why is she interacting with customers? Unfortunately since the new owner Sam Sharma acquired the park, it's gone backwards and quickly. It's only a matter of time before it closes, hopefully someone more customer focused takes over and revives the park to what it once was.

STAY AWAY, DON'T WASTE YOUR MONEY!

Reply: You were advised the day prior when we were arriving by phone call. No one made fun of the 10 year old. (as i said she was happy eating an ice cream, not crying) Look at all of your latest reviews, all your customers are saying the same thing. The issue is the park and it's operators, not it's patrons. Stop making excuses and blaming your customers. Own your mistakes and fix them. some of this group has been visiting the park for 5+ years, until now there has not...

The place is way too expensive ($50/ person, I think it’s only $10 less than adventure world) and in complete disrepair. The main table area, is half finished. With exposed wires, drywall on one side of the timber framing.

All tables and chairs are old, faded and quite unstable.

The umbrella above the table we were sitting at just fell on top of us. And it was up to us to fix.

The mini golf course is terrible. With patchy old turf, corners come up everywhere. All of the holes are terrible, some too deep for a child’s arm, causing balls to be lost. They are also deep and wide at the bottom. I wouldn’t be surprised if a snake called it home.

The trampoline tower is broken and out of service ( i believe it’s been an eye sore for about a year)

The inflatable castle is dirty, to the point I don’t think it has ever been cleaned.

Ordered a regular sized mocha for $6.50??? Then my partner ordered an oat flat white for $7.00 which tasted disgusting, had the wrong milk and took over 10 mins to make. At the time we were the only ones at the park.

The child labour employed at the park are all miserable. One girl was wiping the same window for 30-60 minutes and another boy has been dusting the same railing for over 3 hours.

Laser tag wasn’t open at all, quite disappointing for the kids.

Old broken benches are left just next to the trampolines. Creating a dangerous environment for kids (I.e. sharp exposed steel) Also an eyesore.

Water park area hasn’t seen a lick of paint, maintenance or love for what I would think is years.

Anyways to sum it up, terrible and dangerous, surprised the exposed wires haven’t shut this place down.

For nearly the same price as adventure world...

Do NOT go here.

Almost half the attractions weren’t running, the few that were had not been maintained and were is terrible condition. Price is still $50 a head although half the place is broken down.

Some attractions were supervised by literal primary school aged children. Some were entirely unstaffed. I’d be interested to know how many laws are being broken.

Managers have instructed staff to ignore mask mandates because it’s “hard” and, when challenged, claimed that “I understand I think better than you” - to a doctor (see pictures for evidence). No hand sanitizer in sight.

Bathrooms are DISGUSTING, even first thing in the morning.

Some children asked if there was a water fountain - told to spend $3 for water.

Not enough golf balls for people to play mini-golf or buzzers to order food. We and others to told you wait at the counter until someone else collected their food and returned a buzzer.

An order of chips took a full hour to be filled. No outdoor food allowed, so if you have dietary needs you are expected to starve.

Costs more to get into than Adventure World, with about 10% of the attractions.

Huge waste of money and time, horribly maintained and managed by a numbskull who thinks having outdoor seating excuses kitchen staff from following health mandates.

Broken ropes on climbing wall, unstaffed areas, broken water slides, broken mini-golf tracks, rusted mental sticking out of the maze, broken laser tag gear…everything is busted.

The young staff were very nice and helpful despite the crowds and heat and being understaffed. We appreciate their effort. Managers are rude, abusive and just d1ckheads.

For your own...