Rating: ★☆☆☆☆
Our experience with Glenrock as a wedding venue has been nothing short of a nightmare, resulting in the squandering of a year's worth of organisation, planning, and travel. The fundamental issues we encountered can be summarised under three categories: Mismanagement, Communication, and Lack of Business Professionalism.
Mismanagement:
Over the course of a year, we had the misfortune of dealing with three different general managers, each transition bringing its own set of challenges. Shockingly, it wasn't until they abruptly canceled our wedding that we discovered none of the managers had provided us with a proper contract, despite our persistent requests over several months. The lack of internal communication was glaring when, upon meeting the second manager, we found that all the details she should have had were incorrect, and she failed to offer a satisfactory explanation. While they eventually offered a reduced rate as compensation, the mismanagement severely tainted our overall experience.
Communication:
The communication breakdown at Glenrock has been utterly frustrating. Our attempts to seek clarification on the cancellation of our wedding have been met with silence. They have, in essence, ghosted us during a critical time, leaving us in the dark about the status of our event. Additionally, we were not informed about the change in management initially, adding another layer of confusion and anxiety to our wedding planning process.
Lack of Business Professionalism: Glenrock's lack of professionalism has been evident from the outset. The absence of a proper contract left us vulnerable, and their failure to uphold the terms of the invoice amount only added to the chaos. Furthermore, they managed to book the wrong date, showcasing a careless approach to their clients' special occasions. To compound matters, after a deposit was paid for an agreed-upon quote, they later demanded additional funds, deviating from the agreed-upon terms.
In summary, our experience with Glenrock has been a colossal disappointment. The mismanagement, communication breakdown, and lack of business professionalism have marred what should have been a joyous occasion. We advise prospective clients to exercise extreme caution before considering Glenrock as their wedding venue, as our dream day turned into a year-long nightmare due to their egregious lapses in service and...
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