Shahdag Mountain Resort — Attraction in Quba - Khachmaz

I am extremely disappointed with the experience my family and I have had at Shahdag Mountain Resort. We are a group of 18, checked in today, and the service has been nothing short of appalling from the very beginning.

Upon arrival, there was no bellboy to assist us with our luggage, forcing us to carry half of it ourselves. The receptionist was rude and unwelcoming, and despite this being a supposed 5-star resort, there was no welcome drink or hospitality gesture.

Our dinner experience was even worse. The waiter was shockingly rude and unprofessional, shouting at us as if we were beneath him. The bakery staff literally laughed at my sister when she inquired about a sugar-free cake, making it seem like they were mocking her weight. This kind of body shaming and lack of respect is disgraceful, especially for a high-end establishment.

At another restaurant, we were refused service at 10:00 pm because the kitchen was supposedly closing at 10:30 pm, and the waiter rudely told us we wouldn’t have enough time to eat. However, after we mentioned giving feedback, they suddenly served us food, but only after we were subjected to this awful treatment. Meanwhile, other guests—white guests—were dining comfortably past 10:45 pm. This clear discrimination against us as South Asians is unacceptable and offensive.

To add to this terrible experience, despite ordering pizza wraps and a full course meal for the entire group, we were charged extra for basic condiments like tomato ketchup and oregano! This is absurd and incredibly petty for a resort that advertises itself as 5-star. It’s clear they are more interested in squeezing every penny out of their guests than offering decent service.

Adding insult to injury, the hotel has the audacity to charge 10 manat for the kids’ play area, and when I requested water at midnight, it took over 15 minutes to be delivered.

We’re here for two nights, but after this first day, I am already regretting this choice. If this is the level of service Shahdag Mountain Resort considers acceptable, then it is nowhere near deserving of its 5-star status. I will update further, but as it stands, I would never recommend this hotel to anyone.

Discrimination, unprofessional staff, and poor service—Shahdag Mountain Resort is an embarrassment to the...

Shahdag Resort is an absolute gem and the perfect place to stay in Shahdag City. From the moment you arrive, the hospitality is top-notch, with an incredibly smooth check-in process that sets the tone for a relaxing stay. Perched on top of a mountain, the hotel's location is stunning, offering breathtaking views of the Shahdag mountains right from your room.

One of the best features of this resort is its proximity to all the exciting activities Shahdag has to offer. Whether you’re into roller coasters, chair lifts, or paragliding, everything is just steps away—no need for extra travel. The hotel itself is beautifully maintained, and I was particularly impressed with the ceiling lights—they add such a wonderful touch to the ambiance.

The rooms are cozy, beautifully designed, and offer stunning views of the surrounding mountains. The indoor temperature-controlled swimming pool with a mountain view is a highlight, as is the amazing spa. For families, the kids club and outdoor sports activities are a big plus.

Breakfast at Shahdag Resort is a treat, with a wide variety of fresh fruits, salads, and freshly made pancakes—everything was perfect. I find myself missing this place and can’t wait to return. If you’re planning a stay in Shahdag, this resort is a no-brainer. Plus, for those who value it, the resort has a Muslim shower, which was a very important amenity for me. Highly...

SHAHDAG IN WINTER !

I had the pleasure of visiting Shahdag Mountain Resort in February, and it was an unforgettable experience. The resort was blanketed in snow, transforming it into a picturesque winter wonderland. The scenery was absolutely breathtaking, with snow-capped peaks and pristine white landscapes as far as the eye could see.

One of the highlights of my visit was the cable car ride. As I ascended, the panoramic views of the snowy mountains and valleys below were simply stunning. The ride was smooth and offered a unique perspective of the resort’s natural beauty. It was a serene and awe-inspiring experience that I would highly recommend to anyone visiting Shahdag in the winter.

The coaster ride was another thrilling adventure. Racing down the snowy slopes on the coaster was an adrenaline rush like no other. The twists and turns, combined with the snowy backdrop, made for an exhilarating ride that left me wanting more. It was the perfect blend of excitement and scenic beauty.

Overall, Shahdag Mountain Resort is a fantastic destination for winter sports enthusiasts and nature lovers alike. The combination of the cable car and coaster rides, along with the stunning snowy scenery, made my visit truly memorable. I can’t wait to return and experience it...