Awful awful experience at Balmoral Island. Staff were rude and the experience I paid over $100 to do was badly organasied and completely ruined the experience. Left quite upset. Arrived at the island to be stood at the registration desk being ignored. Then when finally the tickets were being accepted they took my ticket and told me to wait to side without any explanation as to why. The staff then proceded to serve everyone else whilst ignoring me and not explaining why i had to wait/what the issue was.

I was then finally served last and told that my dolphin encounter time would be 9:40 (around 15 minutes to wait). I waited where they told me to and the only staff that called anything during this time was for the 9:30 dolphin SWIM (different from the encounter). So they went in and i waited, then it got to 9:55 and i was wondering whether they had forgotten about me (though i was stood only a few metres from the desk). I stepped back to the desk and asked them what was going on - without any apology and making it seem like it was my fault they said 'they are already in the water, where were you?!'. Nobody had called the 9:40 encounter during this time yet i recieved no apology and was made to feel as though i had made the mistake. I was then told to go join them even though i had missed 10-15 minutes of the short encounter/introductary talk already, othereise i would have to wait 2 hours on the island for the next one (with very little else to do on the resort).

Due to having to quickly get changed and rush down the dock to join in i slipped on the wooden dock down the flight of stairs scraping my arm and none of the staff checked i was ok and to not miss out on the encounter even more i just joined in. The experience itself was ruined already as i was so upset and angry by the customer service and the way i had been treated already. At not point did anyone make any sort of apology for how the experience had been organised and for me missing out on part of my experience which should have been a memorable one for good reasons.

I left the resort as soon as the experience had finished and didnt buy any photographs (which were more expensive than the experience itself) due to the awful experience i had had so refued to pay any more for it. I would have liked to have had perhaps one photograph of my experience as the Dolphin was beautiful but as a solo traveller $120 for all the pictures or nothing seems so unreasonable.

I then got back to my hotel to find that the discomfort of the encounter being on a sharp rocky area had cut/bruised the sole of my foot and had to be disinfected and wrapped. All in all i felt very upset with my entire experience and regretted deciding to choose balmoral island for my encounter and it really was dissapointing to have my last couple of days in the beautiful bahamas affected by this experience.