The "-" show the less positive aspects. They were not enough to downgrade from a true 5 stars.
The resort is beautifully done and excitingly peaceful.
Living on st Thomas half the year we are used to good views. However the views and beaches here impressed us.
We’ve stayed all over the BVI including Saba Rock and several others. Best attitude of staff here except 1 marina hand.
Late checkout accommodated
Sky at front desk on phone, extremely polite and had a great attitude.
Kari at Spa gave one of my best massages in my 59 years.
The spa was really well done and had stunning views
Service very good Najaire, 2 others came by, very engaging
The Drunken Pelican restaurant singer was really impressive.
Pool side service (not the marina pool) was slow all afternoon, and I sensed annoyance on the part of a staff member who glanced around for whom I believe should have been serving us. But none of them were too busy so I felt she was being dramatic.
Our regular room was essentially right on the beach with soft grass to walk on toward well built beach access steps.
The room had no “Florida smell.”
Note the bathroom Enormous well used space. Water pressure amazing, which is saying a lot throughout the Caribbean.
Great bed with a pillow I'd like to take home.
Beautiful little porch with pretty and comfortable chaise lounges with nice fabric cushions and a little table with two nice chairs.
Could have used a little table for drinks.
No room safe.
All lounge chairs all over the place are of very high quality with comfortable cushions and excellent fabrics.
Too few towels in room, but after I asked for me they were immediate and the next day they brought still more.
• Would have liked ice in our room based on the high level of service expected, here, ut I ordered and it came quickly
Bag of chips and some white chocolate covered raisins in room, no more snacks, I asked and was told I’d have to buy at boutique.
Refrigerator very well stocked with soft drinks and Pommery champagne.
Devorn at the marina is a boss of some kind and he understands how to take care of people. He was great, and cheerful.
One dock staff was inexperienced in both boat docking and customer service. I was asked to give him attention when he preferred, citing other customers who were soon to arrive. Nobody came for the next 30 min. After rushing me he went into the marina office where he was definitely sitting chatting with other staff. That was a small issue, but the low point to otherwise cheerful, engaging and...
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