Wild Water Adventures — Attraction in Area A (Kicking Horse/Kinbasket Lake)

I booked this activity on behalf of my friend visiting from the UK. This is his review. Lost $260.

‘I had the worse experience in terms of customer service/satisfaction. I was supposed to go for rafting today but because of an accident on the highway we got stuck in the traffic jam literally 12 min drive before the actual site and waited for an hour and half till we got to know that there is a 7 hr delay because of multiple fatalities. (Trans-Canada Highway- 2nd July 2022) We could not inform the rafting place because neither us nor anyone had any signal/service. Eventually we had to head back and the minute we got our service back, I phoned up the service and informed them about the situation. The person on the other side told me that they will have a word with the boss and will get back to me with an answer. I waited for 3 hrs and then called back to check what’s going on. I was told that nothing can be done now as it’s neither their fault nor ours. I do understand the situation but what about customer service and satisfaction. I flew all the way from the UK for my holiday and all I get in return is a nonchalant ‘Cant do anything’ from the person who is running this business. I mean not even a voucher which can be used in a year’s time or something if you are not going to refund the amount. I’m highly disappointed with the customer service and would never recommend this to anyone not because of the adventure but because of the indifferent attitude towards the customer. We booked this activity only after reviewing all the good reviews but my personal experience with all the indifferent attitude is not acceptable. It’s a shame that you treated your tourist with such an attitude. The person who was on the phone is lovely and very sweet as she did understand my frustration and apologised several times. I’m hot under the collar with the boss who actually told her to just shrug the shoulders on their behalf to disappoint customers. (Order confirmation...

Last week I had the pleasure of going rafting with Wild Water Adventures in the breathtaking Kicking Horse River, located in Yoho National Park. This experience was nothing short of exhilarating and truly memorable.

From the moment we arrived, the staff's friendliness and professionalism stood out. They were not only knowledgeable and skilled but also incredibly welcoming and enthusiastic, which immediately set the tone for an exciting adventure. Their passion for rafting and the natural beauty of the area was contagious, making us feel both safe and thrilled about the journey ahead.

The tour itself was packed with excitement. The Kicking Horse River offers a variety of rapids that kept our adrenaline pumping from start to finish. The guides expertly navigated us through the challenging waters, ensuring we had the most thrilling and enjoyable experience possible. Their expertise and encouragement made the entire trip even more enjoyable, and their stories about the area added a unique touch to the adventure.

Having previously gone rafting in Jasper, I can confidently say that this experience with Wild Water Adventures was completely different and equally impressive. The scenery of Yoho National Park, combined with the dynamic rapids of the Kicking Horse River, created a distinct and captivating adventure that I will cherish for a long time.

Every penny spent on this adventure was well worth it. Wild Water Adventures provided an unforgettable rafting experience that was both exciting and enriching. If you're looking for a thrilling and unique way to explore the natural beauty of Yoho National Park, I highly recommend booking a tour with Wild Water Adventures. You won't be...

Whitewater Rafting was the highlight of our quick trip to the Rockies! It was an awesome and thrilling experience for me at the age of 63 with health issues. I was hesitant when signing up for it since I have mobility issues and was unsure if I was physically capable. However, after reviewing all of the valuable information on the website, I decided to jump at the opportunity to go with my 19 yr old daughter.

As always, Mother Nature delivered splendidly despite the smoke and haze in the mountains from the BC wildfires. It was a lovely 45 minute drive from our accommodations in Lake Louise to the Wild Water base camp. However, the exclusive scenery along the Kicking Horse River is an experience like none other!

All of the guides at Wild Water Adventures Inc. were amazing! They were totally organized and gave a warm and informative welcome to ease any anxiety or answer questions that we had. Safety was clearly a main priority and our individual needs were attended to before we were even aware we required assistance.

Our guide on the river was Mike. He was like a modern day Viking Voyager - adventuresome, inquisitive, strong, willing to take challenges, caring and gave 100% in assisting you in any situation that required his help. Mike was alert and reliable to his clients as well as his team. As we became knowledgeable of our adventure and each other, Mike was eager to entertain us with his quick wit and enthusiasm.

Thank you Mike and Team for keeping us safe and giving us a thrilling and memorable ride with...