Great mountain with excellent trails, gorgeous views and fantastic evening experience, including nuit blanche where you can ski until after midnight. However their customer service level is horrendous. they hire a lot of young people who do a great job until something goes wrong.. We rented a chalet for the weekend and attended the Nuit blanch snowboarding until midnight, the next day we decided to climb the mountain on snowshoes just after breakfast (around noon). The climb was very demanding but very pleasing, on our way down we got lost in one of the Crossings of the snowshoeing with the ski trails and ended up of the opposite of the mountain. That is a 5 minutes drive from the parking to our chalet but a 45 mins walk. We were hungry, it got cold and dark and there is no taxis or uber service in town. The staff refused to have people on the lift without skis to hop on the lifts in order to go back to the other side. Again. Impossible to call taxi/uber. We were exhausted and the small station area where we end up had a cafeteria that was closed and all the food from the vending machine was gone.

We insisted to the staff to have someone to drive us to the parking close to our chalet for one of us to come pick il the rest and it was a constant NO from their part.

No food, no transportation and the only solution was for one of us to walk 45 minutes around the mountain to come back and pick us up.

Car staff with Bromont signs would park in front of us and after explaining the situation the only answer was for us to walk on the side of the road for 45 mins.

I loved going to Bromont for years but that was my last time. We were very close to call 911 because of how helpless we fell and I believe a simple problem could have had a simple resolution on their part from clients who paid lift tickets for skiing and snowshoeing.

We could have avoided all this by not getting lost or by having more physical resistance. Other than that there was nothing we could have done but for a big mountain like this not to see how helpless some customers where and denied a simple gesture of help (we even offered $50 to the drivers to help us get the car is unforgivable.

I hope I will never be treated this way by another business and that I never will have to be in a situation where my only viable option would be to have to call 911 again