Crabbe Mountain — Attraction in New Brunswick

My daughter and I booked for two nights, ended up leaving after the first with no refund. We are not sure if we missed the part about the shared bathroom or it wasn't on the description via the third party website, however we struggle with OCD and began having panic attacks about sharing the washroom with a bunch of strangers. We spoke to the company we booked it with and they were more than willing to give us a full refund, however they needed the owners permission first. Well, the male owner completely disregarded our feelings and said, "No way! I am not giving you a refund." We said, "Will you at least compromise and give us a refund for one night?" Again, he said, "Nope". I felt he was completely rude, close minded and only cared about the money, not about the guests. The next day, I asked to have a mature, adult conversation with him with the intention of expressing my feelings regarding how he handled the situation. He said, "Some things are better left unsaid and I am not changing my mind." I said, "Yes, some things are better left unsaid, this isn't one of them." I said what I felt like I needed to say with much resistance from him. His energy felt so negative. His son decided to get in on it too and go against our feelings. He said that we would be blackmailing them by not giving them a good review. I said, "I give good reviews when they are earned". The male owner said," Anyone who has given us bad reviews are crazy!" Again, no accountability at all. I felt like his wife had her guard up to at first, then it came down and she apologized. We were very grateful for that. She also kept telling her husband to be quiet and let me finish speaking, he kept interrupting me. As a business owner myself, you always need to hear what your clients, customers, guests have to say without judgment, just compassion. How can I make your experience better? goes along way. I thrive for...

Disappointed with unreasonable, unprofessional and rude staff member. For many years my family had skied this mountain and having taught both of my children to enjoy and love the sport and people there, it was an awful slap in the face to be treated with such disrespect. Two weeks ago my 4 year old son left his boots under the bench causing us to leave them behind, our own fault. Once realized, my wife contacted the mountain to ask, if found, could they please put them aside until the following weekend when we would be back on the slopes. reluctant to accommodate, they impolitely told her that they are not a storage facility and don't have room for his little boots, they wanted us to drive back to the mountain to pick them up, an hours drive at 5pm with small children. The following week the flu hit our household so we never made it back to ski or to retrieve the boots. Excited to get back up there when all were feeling better we get a nastygram on our machine from the mountain as we were packing up the car threatening to give away his little boots to value village if we didn't get them. This is how the staff there convey appreciation toward our loyalty and the thousands of dollars spent there over many years of visits. We are very disappointed in how this was handled and the lack of understanding and professionalism offered by those involved. We are also upset at the fact that we will no longer enjoy our family trips to the mountain knowing how poorly we were treated. An apology would be most welcomed, though not expected. Very sad. I certainly would not stand for my staff acting in such a manner of disrespect towards our customers. reputations can be ruined to quickly with all the social media outlets today. On a more constructive note, the hill is great but more training in public service...

This place is not well organized at all.

My son joined their $299 private lesson series. The first 2 went as normal. At the 3rd time, the receptionist at the snow school window told us that my son needs to pay rental fee for that day. However, we told her that we were told initially that the price includes rentals. besides, we were not charged for that in the first two times. She asked the manager (Jxxxxx) who basically told us the same thing and became very rude to say: "15 dollars! or I can refund you the rest of your class". Well.. fair enough.. I was shocked and later presented them my phone screen : on their website, it literally says children under 5 is free of rentals. The manager said "oh my god". I said "oh who is your god". They immediately said it's a mistake of some contractor who worked there and agreed of no charge.

Come on..

a few days ago, my wife asked another receptionist that if there is a lower price ticket for beginners who just want to skii in the small hill. She said no and charged her full price for the day. But later we knew that there is a ticket called "pony tow". Why didn't tell us..?!

I am pretty sure many people have encountered similar issue of pricing. trust me.

They just want to make money this way? in 21st century?

If you go there, you will notice how disorganized the place is. Do people follow the rule of social distance in the restaurant? or inside any room? I mean, are there any workers who help to organize that? no.

I might still go there for the rest of my son's lesson.. but if they says the same thing next time. I will for sure to get refund.

it's worth to let me people be aware of the way how...