Poley Mountain Resorts Ltd. — Attraction in New Brunswick

Tldr: Great little hill with a carpet for beginners. Good atmosphere in the bar area and overall amazing staff. Occasional highcoughs with the different lifts being closed.

Brilliant little ski/boarding hill. It is so nice to have a slope nearby even if it isn't the biggest. The runs are both natural snow and made snow and they actively groom and try to keep the hill in good conditions.

It has an amazing bunny hill that is long enough down to actually give you a feel for it before you have to go back up and it has a carpet lift, which for new boarding is critical.

The staff are fantastic and very nice in all areas !

We booked a lesson for our 3yo. It started a little rocky when no one could find our instructor, but another staff member stepped up and made sure we got the full time. Thank you Austin and Alexi (hope I spelt your names correctly). Joseph loved going down the hill with you guys and wants another lesson soon. He's so excited to maybe be able to go on the chairlift and he wants to be a snowboarding racer lol)

The staff in the bar area are great as well, very sweet with our little guy and attentive to the clients even when super packed. Not this trip but a previous trip they even took the time to get my dude an extra hot dog right from the kitchen super quick so he didn't have to wait. (We didn't know he would be hungry enough for 2) And the hot chocolate with attention to detail with the will cream that makes any kid happy. Every time we go to the bar area we get outstanding service!

This time we also dealt with the tuning and repair shop. They were enthusiastic about their job and were knowledgeable about the boards. My husband had to grab a screwdriver to adjust his bindings and they were happy to help out. We left our boards with them at the end of the day and will grab them next time we go because they do a waxing and sharpening service. The one guy was so excited about my husband's board. (Sorry didn't catch your name) My husband board isn't the most common so the guy was really happy to get to see one. My husband was excited to tell me about it. He was so happy to share his enthusiasm in boarding and gear with someone that he told me all about it. (I know nothing and understand nothing about his board o-o) You made his day.

The front staff are great. They are transitioning from counter to automatic ticket dispensers. They walk the line to help those who already bought tickets online so they know how to use the machines and didn't have to wait as long. They also know their promotions and best values if you didn't purchase already. Both the snow school window and general ticket window staff were helpful and friendly.

The only thing I have to ding you guys on is the lifts closing. The carpet closed one of our trips after we had only used it once (handled brilliantly by front counter staff) And this trip the one chairlift closed. Not sure why it what the issue were and I'm sure they were warranted but still hard to have closed lifts as a hill.

Keep up the awesome work! Hope that makes sense my phone sometimes changes what I write :) I'll try to upload some...

First and last visit to Poley Mountain. My daughter and I took my two grandchildren and my 15 yr old son on March break. They had never been there before. We had booked and paid for their snowboards, helmets, boots etc. the night before. Left at 10:00 the following morning, arrived at 11:30. It took us until 12:30 to get the boys equipment and get them to the bunny hill. My daughter had a difficult time getting the boots in the snow boards but managed to get one child's fastened however had to return to the building with one child as she was not able to get his boots to fasten onto the snowboard. Another 1/2 in line to be told that 2 boys were given ski boots with their snow boards. Good reason they didn’t fit. Off to try the hill. Once down the hill, returning on the ski lift, greeted at the top by an employee “leave some space between you and the other people,” at this point my daughter apologizes and states “it’s our first time here, she gets a response from the young man” it’s not hard to read the sign” in a very rude voice, finding out it was at the bottom of the hill. A short time later the employee says the same thing to someone else in a rude tone. I become upset and walk over to him, turn to him so no one else can hear me and state “you need to stop, that is rude, he states again well it’s not hard to read, I stated “it’s the bunny hill, there are older children that have disabilities that may not be able to read. He continued to state it was part of his job to tell people. I stated yes I agreed however he could be more polite about it. I walked away quite frustrated. He kept looking over at me and talking loud enough to his co-worker so I could hear him, about how they stand out in the cold and only make minimum wage, laughing, “it’s only been about my 24 th time I’ve been complained about……”. After the conversation the 3 boys decided they didn’t want to ski anymore. When investigated further the real truth was they were intimidated by this young man and would not continue. $200 for 2 attempts down the bunny hill. The individual was very smart, he went to his boss before I did and explained what he had done. I believe he has had some difficulties there and his boss is probably trying to help him along as he described him as “having a lot of confidence, but needing to channel it appropriately.” I get it but on my $200. No compensation, not even a mention of it. Never again. $100 an hour to go down a small hill and ride up on a lift that was much slower than had they walked. Totally...

Lift ticket prices here have jumped significantly and the delivery of a quality experience has not kept up with it. Consumers want value for the money they spend. Sadly, poor management has delivered a 'pay more and get less' experience. (NOTE: weekday price for ONE adult was over $70!). It seems this 2025 season has also been plagued with mechanical issues and labour challenges. On busy days (not just weekends) lineups for the rental shop are well over an hour. A new RFID system has resulted in theft reduction, but has slowed down ticket processing and created a bottleneck on lift lines. The Alpine lift has been out of operation as much as in service this season. When the main lift becomes backed up, it is exceedingly rare to see a staff member coordinate loading groups of four. With a 20+ minute wait to get on the lift, it is not uncommon to see chairs going up with one or two people. On several visits it was disappointing to arrive and see no snow had been made the night before even though it was very cold, as there were staffing issues. For me, I am just as close to Wentworth, where in my opinion the skiing is better, the equipment seems to be more reliable, employees are more engaged and coordinate loading chairs efficiently, and Wentworth is lower cost. Wentworth also starts their lift an hour earlier than Poley. After skiing Poley most of my life, I am no longer a customer. I politely and professionally raised my concerns with management and received no reply. Consumers have choices...