Domaine Enchanteur, au Domaine de la forêt perdue — Attraction in Notre-Dame-du-Mont-Carmel

Went on a busy Sunday. We had a really great time on the trails, which were refreshed while we were there. The skating experience itself was very nice.

However, the entrance is not well-organized, and we did not realize we needed to wait in ́line even though we purchased tickets online (my partner is fluent in French, so it was not a language issue on our part). It was busy enough that we just walked through without realizing we had skipped the line and without anybody scanning our digital ticket. Another thing I did not appreciate is that you are forced to pay $9 per person for a farm product with your entry ticket, which is just a tiny bottle of honey or maple syrup.

When we reentered after skating, we were scolded because we did not enter properly and receive the coupons for these products, though I was able to show my receipt. Found this tactic of forcing people to buy overpriced products without the option to not include this in the purchase when buying online to be really frustrating. Supposedly this is because of a law on the protection of agricultural land requiring a payment to access the site.

The skate sharpening service and the sled rental were worth the price for us ($7 per pair sharpened, plus $10 for the sled). That said, all of the porta-potties and indoor bathrooms were absolutely disgusting, and the indoor facility where people can eat their lunch smelled as a result. I realize that tons of people visit on the weekend, so it is hard to keep up with, but they should really clean the bathroom more frequently.

Not a bad experience and if you don't need to rent anything, you can do it more affordably (I understand the price for entry as the trails must be expensive to maintain). But I did not appreciate the shady upselling tactic or the poorly maintained bathrooms. Still giving 4 stars as the actual skating...

I purchased tickets for the winter activities - Sunday March 3. Unfortunately, on Saturday, March 2, I was contacted around 5PM est to tell me that we could not come to your establishment on Sunday, as you would be closed. I was not given a reason for this. Looking at your Instagram page now, I see that you were open on Sunday March 3 for a number of activities, just not ice skating. We were not told this. When on the phone on Saturday March 2, I asked for a refund to which I was generally ignored and instead told continuously that they would just “see me next season.” After I explained ~5-7 times that I would not be committing to returning next season, as I do not live nearby, the woman I was speaking to told me someone would call me back to process a refund. I’ve never been contacted again. After numerous attempts to reach someone, I was finally able to speak to someone at the front desk about a week later. This was the first time someone answered the phone, no matter which extension number I pushed. She told me she just worked the front desk and had just gotten to her shift so she wasn’t sure where her manager was and that they would have to call me back to process the refund. I explained that had been told to me before and had not been done and she promised they would call that day or the next. I gave her my name, ticket information, and phone number and was again reassured they would call back shortly. It’s been another week and I have been unable to get ahold of anyone nor heard back from the manager who I was told would call now twice. Largely no one ever answers the phone no matter which extension you enter. I’ve left voicemails and still received no returned phone...

I would like to be able to put 5 stars but I cannot. I rented a cabin and bought 10 tickets for the holiday season to bring my family who had come from Alberta and Nova Scotia to be with us here in Bécancour. Unfortunately, 3 days before I began to realize that a huge rainstorm was coming. I made my first phone call to the domaine to ask what would happen. I was told I would be given a credit. I said I didn't need a credit for 10 people and they agreed and said, if there was an issue, I would have a reimbursement. they told me to call the day before to see what would be the situation. I called the day before and it was likely the iceskating would be cancelled due to the heavy rains. The day of the supposed skating event for my family, I received a call from the domaine telling me that they had to close due to the weather. I said I had already asked for a reimbursement 2 times. They told me the boss would call me to have the taken care of. I have since called 3 more times and the boss, as of January 14th has not called me back to reimburse me as he is the only one authorized for such occasions. This is not good customer service. There was no way for me to bring my family on another date since they all left shortly after the date of my reservation. If this situation gets settled I will remove this comment but until then, I say be very sure there is no rain in the future and better to purchase only the cabin ahead of time and pay for your day the day you arrive and it is good weather. This is very unfortunate and I am very...