EDITUpdate:
Updated Review:
Phil called to discuss my review and apologized that I felt the way I did, but mentioned that my “reality was different from his,” which was very upsetting. My 79-year-old mother was with me at the time of the call and also told him he was being rude.
Regarding the food portions, he did apologize, but I stated nothing could be done now. I explained that my daughter’s wedding day had been stressful and upsetting, but when I mentioned the issue about the extra food, he immediately changed the subject — so I’m not sure where that conversation went.
Phil also mentioned that all the emails exchanged after the original contract were considered part of the contract, so be aware of that, as times were changed just five days before the wedding.
Unfortunately, not only did Phil upset the bridal party before the event, but on the call he also upset both myself and my mother by insisting that my reality “wasn’t real.”
We rented this property for a small wedding, and while the grounds were beautiful and the food itself was excellent, the overall experience was disappointing and very stressful.
Our contract clearly stated that we would have access the day before for setup and rehearsal, as well as the day after for cleanup. Unfortunately, because there was a wedding the evening before ours, we were not allowed in until around 10 a.m. the morning of our event, which left us scrambling to set up. We were also told we could use the Harvest Room to get ready, but it was locked until noon, forcing us to prepare in the bathroom instead.
The ceremony chairs were not what was shown on the website. The photos featured beautiful wooden chairs suitable for an outdoor ceremony, but what we received were plain black folding chairs. Even small details like the sign at the road had to be changed last minute because it wasn’t prepared as promised.
When we couldn’t locate some decoration items, we tried to get help from Phil and Cathy, but no one could be found, leaving us to rush through last-minute fixes on our own.
The meal service, while on time, was another disappointment. Portions were very small, guests were told they couldn’t have seconds, and despite having paid for two no-shows, the extra food was simply cleared away rather than offered to us. Plates were being removed while some guests were still eating.
Phil, in particular, came across as rude and dismissive, and we felt pressured to wrap things up far earlier than agreed. Although our contract said we had the venue until 11 p.m., chairs were being folded and packed up by 8 p.m.—while guests were still dancing. We ended up cleaning everything ourselves that night and leaving by 10 p.m. (despite Phil later emailing to thank us for doing a great job cleaning up).
Overall, while the setting and food were lovely, the lack of professionalism, communication, and respect for our contract left us extremely disappointed on what should have been a joyful and...
  Â
Read more
Learn more insights from Wanderboat AI.
