Whistler Bungee Bridge — Attraction in Whistler Resort Municipality

Although this can be a fantastic experience for many, I'm very disappointed to report the staff at this establishment did NOT make me feel safe and unfortunately lost the experience I was looking for due to pressure from staff.

I firmly believe it's essential jumpers are educated and feel confident before staff get them prepared to jump. I'm not sure if this is non-existent due to covid or a limited time slot between bookings but, if it is, a window greater than 5-10 mins per guest should be allowed.

Coming to experience bungee jumping here after lots of internal work to get here, I was very disappointed that after getting harnessed up, staff quickly instructed my partner and me beyond the tapped-off section and to walk closer to where we would jump BEFORE being given step by step instructions. Had this been done before escorting us to the plank, I would have felt a lot more at ease. Until this point, we were only told how to position ourselves as a couple (hug in a straddle) but nothing about safety, what to expect, how to hold our head, etc.

This staff member "helping" us I had observed already being impatient with the two jumpers before us (although they didn't seem to mind as experienced jumpers). This staff member needs to be mindful of how a first-timer might feel! Instead, they ruined my experience.

Well, what happened, right?! I ask if my partner and I can practice that jumping position (the straddle I mention above) once and to have some instructions please before getting on the platform to jump. He demands that we be on the platform before he tells us anything further but allows us to re-try the jump position. Just as my boyfriend lifts me up and without warning, the staff member unclips the rope and instructs my boyfriend to walk onto the platform.

I then vocalize I would like to wait and have proper step-by-step instructions before walking further. This was because I have seen TOO many videos of people being pushed, and this staff member has set off too many red flags and has not developed a rapport with me whatsoever. Basically, I don't trust him and feel like he's ready to move on to the next as soon as possible. This guy is clearly not having a good day. However, it hadn't even been five minutes since we got harnessed up.

FYI - A push would cause more harm for me than a reward, although if you have a guest's permission and they need the motivation to jump, all the power to you! I know I'm not one of those people and would need to jump myself.

After politely asking the last man to give me my instructions before standing on the plank, he instead stated to both my partner and I -"Okay, that's it, you're done." He unclipped us and let us walk back to another staff member, who thankfully let us take a few minutes and process. I understand another couple was waiting but, they had yet to finish getting harnessed, and I didn't think there was a need to rush us. We were so disappointed in how this particular staff handled the situation we no longer felt comfortable or safe with him. If someone else had been working that specific position, I'm confident it would have been a different experience, but unfortunately, after that, we decided to leave.

Perhaps I had too high of expectations but, I imagined having these instructions set up ahead of time, not on the platform where our jump would be to get comfortable getting into position and what I was about to do, similar to other dangerous sports like skydiving or scuba diving. Instructions are thorough, and guests get a chance to feel comfortable in a safe environment before taking the leap! I don't think a 5-10 min orientation is much to ask for.

Staff need to be mindful of guests' personal history, trauma and fears they are likely seeking out this activity to help overcome. I shouldn't have to ask for a bit of empathy or customer service from the staff in an industry fear-provoking as this.

Instead, this place only seemed concerned with profit and pushing as many people through...

Husband and I decided to be daring and actually bungee jump (we've been talking about it for a while now and just never booked)! We went almost two weeks ago, it was pretty busy, the parking lot was packed.

He booked a few days in advance (appointment required), just please note there's no refund if you change your mind less than 24hours before the jump. Please just also review their policies, it does say it there.

Staff was great, helped us feel more determined to jump; I had a last-minute change of mind (I was all geared up and already standing at the edge), but the staff member was very helpful in ensuring I didn't regret not jumping (which I would have regretted not jumping).

Not for the faint of heart; there's walking trails nearby, so you can just walk around and also watch jumpers from the bridge.

Whistler Bungee Bridge is accessible almost directly by car, there's just an uphill walk to get to it. Parking is available, and further instructions are given to you for getting to their location. Booking for the jump can be online, so you'll never have to go to their office. Photos are $40 for one person, $60 for both of us; there was quite a number of photos, about 50 of them were taken, before, after, and during our jumps. We found it worth it as mementos since we may not jump again.

Driving to the bridge (as many reviews mentioned) does end up traveling through 2kms of dirt road full of potholes; I've seen cars driving through it quickly with little fuss, but little regard for their suspension... Please be advised that if you are driving from Whistler to the bungee bridge location, you may have to find a detour to turn around (I counted 3 opportunities for a safe u-turn, legitimately built), as there are highway dividers blocking traffic entry coming from that direction.

Exhilarating experience, all staff are trained well in procedure, and their confidence...

If you have past Traumas and I am hydrophobic and if you are scared to do it then probably work on that feeling before going for jump. Infact I wouldn't suggest anyone with Trauma going here because no one asks you if you have any past Trauma, they expect you to be professionals and mentally prepared before coming here and that is not possible the moment you see down from the edge you see nd of life in front of you. I WAS THAT SCARED. I continously thinking about that being my last day and not being able to see my family again. All I could think is I don't know swimming so I 'll fall I won't survive. I was terrified and they guy who usually take people to the edge or push them was not so accomodating. Everyone is nice there except that guy no empathy no emotions no, effort to make it easier for anyone.

I was scared and told him I think I can't do and he was like "Ok"! You can go then," and he sent me back to their office. And they've no return policy you get nothing but to experience Traumas one more time. And that is exactly why I can't trust people some people are so mean or overly confident that they wouldn't try to understand the underlying reason. I regret going there that I am still shaking to the core and have been getting all the negative thoughts that one can have, I am re-living the every other Trauma I had in my life. I am getting nightmares, I'll probably need thérapies to even think about doing anything new. I am giving them 3 stares for rest of the staff that was nice. The one main guy at the edge needs to know how to confort and assure people that they gonna be OK, its safe or whatever reason to make them feel easy to help with their Traumas. Some people go there to get over with their fears and they should keep that...