Herrle's Country Farm Market (Closed for the Season) — Attraction in Wilmot

Extremely Disappointing Experience – Felt Singled Out and Unwelcome

I visited this strawberry picking farm recently, traveling from London with a group of four at 2PM. The drive took just over an hour, and we were excited for a relaxing and enjoyable day outdoors. Unfortunately, our experience was far from what we expected.

Upon arrival, a female staff member gave us instructions to go to a specific zone to pick strawberries. We followed her directions carefully and stayed within the area assigned. However, shortly after, another staff member (a tall white man) approached us and told us that we were supposed to take a white flag and start picking from a specific row, not just any place within the zone. He said we had to stick to that exact row, and once we were finished or couldn’t find good strawberries, we had to call him again to assign a new row.

This information was never communicated to us initially. Still, we complied and carried on. But around 10 minutes later, the same staff member came back and asked us whether we were finished. We had already purchased a basket and understood clearly that we would be charged based on the weight of strawberries, not on the time spent in the field. So, we found his repeated interruption unnecessary and uncomfortable.

What made it worse—and frankly, upsetting—was that there were at least ten other white visitors in the same area, and he did not approach or question any of them. We felt singled out, as the only brown group there, and this repeated questioning felt like racial profiling.

It completely ruined the mood of our day. What should have been a pleasant outing turned into a frustrating and disheartening experience. I will never return to this place and will advise my friends and community—especially people of color—to think twice before visiting.

Discrimination has no place in customer service, and sadly, that’s what we...

Herrles used to be great but now it looks like their produce has gone downhill. The last few times I went, each time there were multiple issues: their potatoes were growing, their onions were growing, peppers were rotting and their strawberries were very sour. I got a basket of strawberries and some were sweet but most were extremely sour. I went today and wanted to buy their corn dip but it was expired! It’s very sad because it’s more expensive than the grocery store but you would get the best produce. It looks like I won’t be coming here anymore. Will try again around corn season but that’s about it.

Edit to the response from the owner: I did mention something to the cashier about the corn dip, but it looks like your staff do not pass along the message. I am disappointed with the response as it comes off as passive aggressive. Especially compared to some of the responses you have posted below...

Amazing family run place!! We go out of our way to take weekly trips because the products are fantastic and so fresh!!!!

Cute cafe inside, a nice bakery section and lots of wonderfully fresh and local produce! Lettuces are massive and one lasts us an entire week! Extremely reasonably priced. Great selection of veggies (carrots, beets, onions, tomatoes, celery, beans, new potatoes, Cucumbers, and more!) They also have a nice selection of canned goods too like relishes and jams!

You HAVE to try their strawberries and corn! Absolutely delicious. Will never buy store-bought strawberries or corn again. Nothing compares to Herrles products!

Also, friendly staff and ample parking.

Sincerely, A happy...