Sheraton Xian North City Hotel

My boyfriend and I stayed in the Ambassador Suite over Chinese New Year. We found the room very comfortable. The living area was absolutely massive with a table for 6, a kitchen, separate powder room, living room area and a study area. There was a surround sound system which we used and enjoyed. The bedroom was also very comfortable though the main bathroom did seem a bit small. There was around ten bottles of water in the room which we appreciated immensely. there was also coffee grounds and a French press which I took advantage of. Our only complaints about the room were that the lights were dim and finding the light switches was sometimes not possible. I was never able to find the light switches for the dressing room or the study. There are lights in those areas but I was never able to find how to turn them on. Didn’t affect us at all. The other complaint was that the room was very warm. This also didn’t particularly impact us. ||All the local tourist attractions were closed while we were there as were the swimming pool, gym, and other hotel amenities which was unfortunate but understandable due to the virus outbreak. We had breakfast and dinner in the hotel and both were fine. For the dinner buffet they serve beer, red and white wine, and cocktails which was nice. The staff were also fine. The dining and cleaning staff were great and The front desk and concierge were polite but not particularly helpful or accommodating. With everything being closed we were looking for something, anything to do. They gave us no options, just a subway map. We even asked if, considering that we were in a club level suite and that every other amenity in the hotel was closed, we could spend some time in the lounge. We were unfortunately told that no, we could not visit the lounge without purchasing some lounge access package at a premium. It seemed to me, that because the pool, gym and spa were closed they could try to accommodate us in some way, but they disagreed. So in the end we spent the holiday in the room only coming out to eat. Ended up being a boring holiday and while I loved the room, I wasn’t enthused by the way the staff handled the situation.||I would like to visit Xi’an again as I wasn’t able to see the local attractions like the terra-cotta army which I am very interested in seeing. This hotel has a very good location literally right beside a metro station which takes you directly to the train station with high speed trains to shanghai. However, despite the excellent location and the spectacular room, I’m am not convinced that I would choose to stay at this hotel again.