Playa Paraiso Beach, Cayo Largo, Cuba — Attraction in Cayo Largo

Consider other travelers’ comments too. Everything is true

1. It is a beautiful place - the beach is the main thing to consider this hotel Coming from an island - this is one of the best seas i have swam

2. Lots of activities - pool activities/ beach activities - great shows by very talented artists

3. The hotel is a bit old and needs maintenance- the shower curtain rod broke everyday and fell on me - will add pics The swipe card for the lock rarely works and i was locked each time outside my room and had to walk to the reception again and again

4. We stayed there for a week and they had the same food every day - minus one or two things / add some things But the food was good - they gave what they had Cuba is a poor country and you CANNOT expect a REAL 4* service

5. Tip - the one thing you that bugged me the most Its as if the staffs require a tip to give you a service you paid for They are not shy about demanding tips They expect you to give them for any service at all - the restaurant / room service/ pool/ bar / tour guides / bus drivers/ reception I was shocked !! They give preferential service to those who tipped them and ignore you Also - they give preferential service to locals - to people who speak Spanish They will take over the line- get food- drinks before you We were unwanted as if

6 ) The tour is nice - we went around the city Once again they tell you abt their difficulties and how much canada is more advanced - everything is canada for them And you just want to enjoy your activity without any complaints

7 ) we arrived late at our reservation at the restaurant. You have to be on time We got late due to one of my nephews getting sick and they forbade us to sit saying they have no food

We filed a complaint with customer service and the guy did great He opened a restaurant for us and served us a special dinner on our last day He registered our problems and we were glad that at least he took care of it So make sure you inform the customer service at the hotel of every problem you encounter. They will try their best - so kudos for that

Reception will tell you its your job to file any complaint frankly - no person to maintain everything - they dont care

Some of the staffs were very kind.

Overall we had a 6/10 holiday If you don’t expect you will not be...

We have been to the Memories resort next door and thought we would try this for a comparison. we thought our room it was lovely hot water and pressure were great. We had issues with the buffet ...the food tastes fine but the cleaning of cutlery and dishes was not impressive.There was more than once it looked as though the cutlery had not been replaced and once the staff flipped over a coffee mug to fill it and it had not been cleaned. My husband and I have been to cuba every winter for 7 years and this was the only time were came back with serious intestinal issues... that lasted a week upon return. there us no doubt we both were food poisoned and dispite liking most everything else this was a deal breaker. we will...

If you need to get something accomplished regarding an unexpected situation see Annelys. She will go the extra miles. I have rarely seen someone so focused to finds a solution. She follows up, is tenacious and does not quit easily. The entire staff of the resort is outstanding. Lookout for Bikely if you are dinning a la carte, he has an outstanding...