Leo's Espoo Laajalahti — Attraction in Helsinki sub-region

This place used to be a good 4 or a close 5 stars, it definitely still beats Hoplop on many aspects. However there have been a bunch of downgrades, or maybe I should call it like it is: micropayments, in the last few years after the pandemic.

Coffee is 3,30€. It used to be free (at least a cup) for parents. Only one parent is free / kid. The other parent costs 4€. They've hiked the prices quite a bit... But I guess that's a bit of everywhere now. The lockers cost a Leo's coin, which costs 2e from there counter. (Used to be free. The water at the counter is warm. Yum yum.

On the other hand, there have been some nice upgrades and good upkeep in and on the equipment.

There is also a lot of "air-space"; it is not cramped in with stuff, which keeps the air calmer and more relaxed than it is with some other more cramped and hectic places.

And as it always has been there is a very good save wise variety of more and less complex things for kids of all ages. Even the toddler area.

The cafeteria is very good sized, but gets very dirty quite quickly. This image is from 10am before my anyone has eaten ;) I have noticed it is quite poorly manned and the attendants just don't have the time to clean...

The apparently-manager stopped us feeding my children from eating her own healthy food immediately, and encouraged that we buy the restaurant’s food, claiming it was for “children’s safety.” How strange that businesses use such excuses. It would make more sense if they weren’t selling unhealthy fast food and super tempting surgery foods to children in the first place. Children shouldn’t have to starve just to be forced to eat your unhealthy meals, Leos. And to the manager- please be more polite and careful in the way you speak to your customers, but I see you're doing great on other things and...

I had a very disappointing experience. It is not staff problem because they are instructed by their unprofessional managers. When I mentioned that my wife was unable to contact me and I urgently needed to charge my phone for just a minute as my wife can't find me, they refused, even though they had a charger available. The lack of compassion and understanding in such a situation was shocking. A small act of kindness would have made a big difference, but instead, they showed no empathy. Very disappointed with the way I...