Tunnel du Mont-Blanc — Attraction in Bonneville

Complaint Regarding Disrespectful Behavior Towards Drivers at Mont Blanc Tunnel Dear Mont Blanc Tunnel Management, I am a professional truck driver, and I recently passed through the Mont Blanc Tunnel, traveling from Italy to France with a refrigerated trailer (frigo). However, at the time of crossing, my refrigeration unit was switched off. Upon arriving at the designated area, I saw a sign directing "frigo" vehicles to a specific lane. Since my refrigeration unit was turned off and not active, I believed that instruction did not apply to me and continued straight ahead. At that point, a staff member approached me and began yelling in a language I could not understand, using an aggressive and disrespectful tone. Despite my attempt to calmly explain that my frigo was off and that I did not intentionally disregard the sign, the staff member continued to behave rudely and insisted I enter the frigo lane, with a hostile attitude. I would like to express my disappointment with the way drivers are treated in such situations. Truck drivers often travel long distances, under stress and tight schedules, and simple mistakes can happen. This does not justify being treated with disrespect or aggression. We pay to use the tunnel like any other user, and it is unfair to be subjected to such treatment. The salaries of the staff are, in part, paid thanks to the services we use and pay for. Therefore, we deserve at least basic courtesy and understanding, especially when a misunderstanding occurs. I hope you will take this feedback seriously and ensure your staff are trained to communicate respectfully, particularly with international drivers who may not understand the local language. A more professional and supportive approach would not only improve safety and efficiency but also show appreciation for the essential work drivers do in keeping goods moving...

If you are American you must pay with your debit card or euros because they will not accept a visa at this tunnel. We were supposed to be on the main roadway but were detoured to the second tunnel’s roadway, and then were detoured again to this one. We waited nearly an hour to get to the gate to find out the tunnel was 53.50 euros. We had been using our credit card throughout our seven day drive through different countries with no issues but they would not accept it there. We had 20 euros and even offered to pay the gate keeper $100 to go through and were still turned away and were told we would need to exit the line and take a 4 1/2 hour route around because of the other tunnel closures. Thankfully we found a sweet girl who was willing to pay the difference for us and the toll keeper allowed us to cut back in the line. My frustration is no one knew why the other tunnels were closed (found out on the other side of the mountain it was an ultramarathon) and there was no other way through. There was no indication a visa credit card would be an issue and the sign said visa cards were accepted. Frankly, they should have waved the toll for everyone because it was not our intended route...

On this occasion we came back into France via the tunnel, which now costs €55 - (up €10 from 2yrs ago) To be honest the whole experience was spoilt by the disorganised & unfair queuing system in operation on the Italian side. As you approach the tunnel, traffic is directed into two lanes; one for lorries & buses and the other cars. The problem is that after the official in the fluorescent jacket monitoring the lanes moved away lots of cars started using the commercial lane & ended up pushing in nearer the tunnel entrance. The situation is further exasperated by the fact that if you follow the correct left hand lane, there is only one toll booth taking payment at the entrance, whereas the commercial lane was serviced by three toll booths . We joined the queue at 700m and it still took us nearly an hour & a half to get to the tunnel entrance. Personally, I think the cost is a bit of a rip off, but it does save time & I appreciate for much of the year it’s the only option. My advice would be, that if at all possible use the right hand lorry / bus lane as it will probably save you at least an...