Eclipse Casino — Attraction in Batumi

Today i was there and playing some slot, rulette and blackjack. I was there more then 4 hours. I have ordered some food and in that 4 hours, i never see my toast and water. I lost around 2000 lari which is nothing but i would love to see some service like food. I have a blood sugar problems so after i can't take it anymore, i had to leave to eat some food. That's why i take 1 star.

Another reason i take a star is the fact that black jack using European rules. There is nothing wrong with using European blackjack but rules are more strict, side bets are more casino favor and overall, i just don't like european blackjack. If casino reading this, please bring a at least one table of American blackjack. I would love to play with 21 + 1 side bet, maybe some progressive as well?

Other then service and blackjack table, everything was nice and clean. I would love to visit again.

Note to casino: People may have some blood sugar problems like me and it's really bad that i waited for 4 hours and asked 6 times for one simple toast. I don't think this can be excusable. Please make sure people eating at least one simple toast while they playing. I can't explain how bad i was feeling at the end because of my blood...

The casino is beautiful in terms of interior and staff. They are the sweetest, no doubt about it. However, the casino's policies are terrible. I was playing at a slot machine with 5 lari bets and I won 40. Normally, this should be recorded on the cameras since they are everywhere. But unfortunately, the management claimed that I didn't win anything, even though there were witnesses. I advise you to be very cautious if you decide to play here. Everything else is great: the food, the drinks, everything is good. But when it comes to your winnings, be prepared to receive nothing. Yes, in my case, it was only 20 dollars, but think about it: if you win 10,000 or more, are you ready to argue fiercely to prove you're right when the administration couldn't care less about your opinion? "You didn't win anything." That's what they'll say. With such an attitude, I'm not inclined to go there anymore. It becomes extremely unpleasant when you're being deceived. If you want to gamble, I recommend trying another casino in this city. Good luck to all...

We found the environment to be unwelcoming and didn't like the service. Left after 60min although we originally wanted to spend the day, due to the bad weather:(

some feedback for improvement:

show timetable of approaching poker cash games (incl blinds) on the monitors. Due to the english level it makes not sense to actively engage the service personal for "complex" requests increase ventilation - smells like an ash tray already in the early afternoon If improving the English level is not possible: think about flagging the name tags of the service personal with the properly spoken language to redirect requests. (easier for customer and service) often done on fares Actively engage Players who are visually unhappy and pro actively offer insentives (in Vegas/Monaco this is common sense) don't only connect it to the investment, don't wait for the customer request. Your service personal is supposably very observent of the players. While this is uncommon, at...