Soma Vine Village

I have been to many hotels over the course of my life ranging from small 1-star to 5-stars. Never have I ever been so much disappointed with my stay !! For everything I do there is a cost-benefit analysis in my head, and this hotel, just screws you over and over until you finally check-out and swear to never comeback again! I went there with my family and had booked 2 rooms. One of my parents and the other, me and my brother. Reasons for my dissatisfaction:

1. Pathetic service - for every room service I had to call 2-3 times to remind to deliver something basic such as a towel.
2. Lack of basic amenities - no comb, no changing of towels, soaps the next day. And the shocking part, wifi speed is slower than 50kbps. So, you would think that you can't surf the internet, let's watch TV. But here comes another blow, there are no channels subscribed. There's no Sony or popular channels, which are there even in much cheaper hotels. Once, we got to know that the other room is having these popular channels, my brother called up the reception to send someone. That someone came, after 2 mins said he will check something and never returned.
3. There were no nearby restaurants and the hotel's restaurant prices seemed in the range of 3-5 star restaurants. So, we were expecting to have good food. But, right from the starters to dessert. Everything sucked. In 1-2 items they forgot to put salt. There was so much lack of preparation, that after a very long time I had eaten such terrible food. Perfect icing on the cake was when the bill arrived with an amount similar to what would have been at barbeque nation for 4 of us.
4. In our room, kettle, tv didn't work. The flow of water from the shower was so slow it felt I was taking bath in a village. For every such complaint, they said they will look into it, but to no response. It seemed they didn't care about their own quality and were just interested in looting money. Since, the hotel boasts of wine since start to end, at least a complimentary bottle is customary, but no, all their wines begin from rs400. I have never heard of their wines, or their popularity, so, didn't feel like trying it after the horrible food experience. At so much cheaper hotels in Goa, they provide at least one bottle of wine to showcase their expertise. The hotel owners felt that they could create top class infrastructure, provide the best ambience, and only this would enable them to charge astronomical rates. Barring the pool, the infra, everything else was worser than cheap motels in Mumbai at least. This kind of experience might seem okay for the Richie rich of our country, but if you fall under middle or upper middle class, you'll return home frustrated. Just think of it, even while checking out noone asked how was the stay or any kind of feedback. In the end, I was tearing my hair out. Seeing the pics, and reviews I was expecting so much. But the experience was equally pathetic. I request all of you to not waste a single penny in this place. Everything is pretentious and snobbish. Like an empty vase which looks good from outside but has nothing to offer. There are many better hotels at equal or cheaper prices.

Thanks !