Batununggal Indah Club — Attraction in Bandung City

I'm an on-off member since 2015-ish, My latest membership ended in December, therefore I didn't renew it since I want to take a hiatus during the increasing case of Omicron and Ramadan. I wanted to renew the membership today, but then they told me that my payment is considered late and I have to pay the membership from January to May--in which I didn't use their facility. If I want to make a new member, I have to wait for 3 months because my name is still in their archive.

I've never experienced this for years, they didn't inform me if there is a system change or stuff. So I asked to talk to customer service for a solution. Guess what? They DON'T have customer service, and their staff, even the one handling membership (Ms. Sonia and Mr. David) are SO unhelpful. They just explained the system again and again--if that's all they can do, I think they don't need to hire staff, just put robots in the front office.

I've been okay with the price that kept increasing each year, even though the facility is never being updated. Been swimming there for years I know even which shower that the hot water doesn't work on weekdays. At least they keep it real clean and the pools are great for sport. But the staff are really unprofessional and unhelpful, they don't have proper customer care. Ms. Sonia and Mr. David are clearly under qualified for their job desc, the management doesn't care about customers and just think about the money they can get.

I recommend you to try other pools in Bandung, I bet any place got better service...

The Batununggal Swimming Pool is quite comfortable for swimming and doing aquatic therapy. The warm water swimming pool here is suitable for therapy

The swimming pool is clean, the room for rinsing and changing clothes after swimming is also clean. There are lots of rooms, so we don't need to queue long. The pool staff are nice, friendly, and very helpful

Usually, I go to the Batununggal pool every Tuesday morning to take part in aquatic therapy guided by Coach Elvira from Javasporties. She is a very patient and persistent coach. I was guided and trained to carry out various movements that had been programmed according to my limitations with reference to the expected improvements.

I enjoy swimming and undergoing aquatic therapy at Batununggal Pool, the air is fresh and the...

a great place to work out.

There is a swimming pool for children, a heated swimming pool, as well as a standard cold water pool of matches.

Shower is available with shampoo and soap already.

For Monday, the swimming pool is closed, except for the red date holidays.

There is also a sauna .. but unfortunately has now been dismantled.

There is also room for playing basketball, futsal, badminton.

There is a...