Dolphin Cove Ocho Rios
Dolphin Cove Ocho Rios things to do, attractions, restaurants, events info and trip planning
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They say first impression I everything and other than the beauty of the entry way the reps at the front was not so welcoming. They made it seems as if they were doing you a favor and it seems most of them were in a bad mood that day. Do some customer service training Dolphin Cove. However the river streams and greenery on the way to the attractions was breathtaking and I would just sit right there everyday. When we got there, there were no lockers completely ridiculous 🙄 😒 come on now where do we leave our stuff when we are not allowed our phones to see the dolphins. The bird aviary was good the guy there had good customer service and was professional. The eguana and birds was another good experience as the handlers made sure each person got a chance to pet or hold them. The slide was ok nothing fancy. When it was time to interact with the dolphins we were told we couldn't use our phones I guess since they are very sensitive beings I understand and when spooked they can become defensive. So I get that but when we pay for a photo package don't just allow the camera to function make an effort because the package was not cheap for digital shots rubbish. And if you give us a number of how much pictures we will be getting keep that agreement. Our dolphin handler was Ricardo/Richie but some R name he was good with the Dolphin and made the experience fun. The other handler let his Dolphin swim over to us and splashed us and we know it was intentional because he was with another group that he did very little entertaining glad we got who we got. You might say splashed when we were in water but it was waist deep and we weren't expecting being splashed by another Dolphin when ours was such a darling 😅. Anyway I give 4 stars because of the beauty the experience with the dolphins and the layout. Would I go back nah but I would recommend others to go for the experience. If customer service was better I could look over everything else but I believe in quality customer service and no matter what high valued product you offer or how cheap you make it your staff will run you to the ground because it's not their business and they can get another job. WORK ON THEM and I hope the lockers are fixed sheesh. So I'm not sure where to reply but the customer service issue started from entry to the arm bands
samantha Taylorsamantha Taylor
00
I went with my family and it was pretty fun. I have swam with the dolphins before on a previous visit but not this time. Before I start the in depth review I have to say that some part of the park were under construction but this didn't really hinder the experience. We arrived early and the park was literally empty. The staff was very helpful and curteous during the check in process. It also good to note that Jamaican residents and citizens get a discount on a few of their products. The area you check in at was also a store where you can buy dolphin stuff toys and some other memorabilia. After check in we continued down toward the beach. They are building a pool right on the beach but it's not done yet. Continuing to the right is where most of the activities are now kept. We walked along a small trail.where we could get and play with some animals. Continuing further we then came out on a deck with some small shops and restaurants. This is where they would have the pirate and shark shows. You can also get a chance to pretty the stingrays. There is a small shop to where you can buy snacks and two restaurants you can buy food. I would recommend the VIP restaurant and it's like an all you can eat buffet where kids eat for free. I can tell you the dolphin experience was good. Make sure to do the double encounter so they can push you other of the water. You won't forget that. The first time touching a dolphin for me was so erie as they felt so much like a human. You'll get used to it though. I wouldn't say they have a lot of things to keep you occupied for the whole day, but a half day is quite doable and enjoyable.
Andrew TAndrew T
00
We took this tour to have a Dolphin encounter. The excursion was to be only 21/2 hours. We arrived and there were stairs and quite a bit of walking from one point to the other. We had a blind man in our group along with many seniors on this tour. The first thing we were greatly with was an emaciated very sick cat with blood coning from his nose and signs that said DO NOT FEED THE CATS. The guide said to meet right here at 1:15 to have our Dolphin encounter. Ok but what the hell are we doing for two hours before our encounter? Eat, drink and shop??? A tiny bag of Cheetos was 5.00 There is NO beach unless you love rocks! Dirty pool where there was a Shark and a Stingray. Free if you came for that. There was a dirty pool in which you needed water shows because it was very ruff. Bathrooms were ok. The worst part when it was finally our turn we walked in the water down extremely slimy slippery stairs. The worker said they just cleaned them the day before. There were many little fish swimming around the stairs and once you stepped in to get to the floating platform this particular fish kept biting us. I got back out and then they said they only bite by the stairs so I tried it again and was bit on the other ankle. I never had the dolphin encounter the ONLY THING WE TOOK THIS Excursion FOR. What a scam to get you there.!!! There was nothing to do for 2 hours before your dolphin swim. Then they dropped us off at a overcrowded chaotic shopping in the ROUND AREA. You could not even walk. Needless to say they let some of us get back on the bus to take us to the ship. 4 1/2 hours from the time we got on the bus to travel 4 minutes to the Dirty Dolphin cove we finally made it back to the ship. I have never had a bad excursion in 33 years of Cruising. I DO NOT RECOMMEND THIS EXCURSION FOR ANYTHING. Best advice, unless you love drugs especially pot, avoid Jamaica at all costs. Very dirty port and NOT SAFE. The ship left 94 guests in Jamaica. Save your money and go to Amber Cove Ocean World to have a perfect Dolphin encounter.
Pam BarnettPam Barnett
10
I made reservations online for 10:15 a.m. Saturday, October 21, 2023 but upon arriving at the venue, I discovered that I still had to register at the physical office. That was a miserable wait as the line was extremely lengthy; the office/gift shop was small; only 1 of 3 air conditioning units was functioning; and the over-staffed desk was not working fast enough. The registration process, including being fitted with armbands, took approximately 1 hour. This consumed a lot of my tour time, considering that the opening hours are limited (9:30 a.m. to 2 p.m.). I suggest a self-check-in kiosk on site, for patrons who made reservations, whilst patrons making in-office registration payments, do so at the office/gift shop. Otherwise, have 2 separate lines inside the office to facilitate a more efficient registration process. Another disappointment for me was having to make additional payments every step of the way, in order to enjoy the attractions and/or amenities. I think they should be included in the already expensive package or at least be complimentary. These include: lock & key for the lockers; professional photographs with the dolphins and all the other exotic animals at the venue; a beverage with the complimentary lunch; and an appetizing and presentable lunch with fresh vegetables instead of vegetables from a tin. A tour of the premises by a tour guide would also have been appreciated as it would cut down on lost time trying to navigate my way around on my own. Enclosures for the outdoor showers so patrons can bathe in private would be a plus. If these issues are addressed, I guarantee they will have more new and repeat guests. So my rating is 2 stars: 1 for the pets and the other for the trainers and grounds staff.
Patrice Wright (Posh-Pat)Patrice Wright (Posh-Pat)
130
Place is over price. I spend $252 on the dolphin encounter for me and my daughters. And $209 on pictures. Plus $30 in tips. My youngest got scared. Remind you she is 9 and a none swimmer . She did not want to do the encounter anymore. Lots of kids in our group got scared and were screaming My 11 year old n I were scared as well. And I can swim. The walk way platform is very scary. Adults were complaining to about the walk towards the dolphin. So I ask the manager can I just get a credit of $84 just to spend on food,or drinks or on the gift shop. I wasn't asking for a actual refund of my cash back just a voucher towards spending there on that day. Even if he said okay get free lunch for the child who was scared. Because that free lunch wasn't going to be $84. The $84 is what I paid for each of us. Because I've spent so much money there that day already plus I'm a returning customer over the years. ( a few years ago when I did the encounter with my kids as toddlers it wasn't like that, the platform. Anyways they are quick to take your money but not quick to help you or understand your needs. Overall I spent $566 US dollars there that's included tips. Also 5000 in jamaica dollars for the taxi ride to and from. My advice is don't waste your money on the encounters if you have small children. Its way cheaper in the states and less scarry for small kids. Thanks to the nice ladies that went above and beyond to try and help me and my kids. Because my kids and I were left crying. I was upset about the situation 😒 . This place makes so much money Daily and acted like they could not help me.
Whitney ShawWhitney Shaw
20
During my visit to Dolphin Cove Jamaica, I was deeply disappointed by the way locals were treated compared to foreign tourists. From the moment we arrived, there was a noticeable difference in the tone and respect shown by the staff toward us, as Jamaican visitors, versus international guests. One particular incident stood out when the waterslide staff member body-shamed my family member for being "over the weight limit." Rather than addressing the situation professionally, the worker made an insensitive comment: "I know what 300 pounds looks like, and you’re definitely over it," followed by calling her "feisty." This was both unprofessional and hurtful, demonstrating a lack of communication skills and basic respect. Additionally, the attitude of other workers, such as the one at the canoe station, was far from welcoming. He seemed disinterested and bored, making little effort to engage with us, as if he didn’t expect a tip from locals. This disregard left us feeling undervalued as customers. Furthermore, the pricing for food and photos was exorbitant. We were forced to go without food until we could find more affordable options after leaving. It felt like the entire experience was catered only to tourists willing to pay premium prices, leaving locals feeling neglected. On a positive note, I did appreciate the efforts of the staff who worked with the animals, as they were more enthusiastic and provided a better experience. However, it’s disheartening to feel that Dolphin Cove prioritizes foreign tourists over Jamaicans.
Kiara Blagrove (Kiara’s Motion Studio)Kiara Blagrove (Kiara’s Motion Studio)
20
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Learn more insights from Wanderboat AIBasic Info
Address
Belmont Road, Ocho Rios, Jamaica
Map
Phone
(866) 393-5158
Call
Website
dolphincoveja.com
Visit
Reviews
Overview
4.2
(1.5K reviews)
Ratings & Description
outdoor
adventure
family friendly
Description
Dolphin Cove Jamaica is a marine attraction in Jamaica at which guests can swim and interact with dolphins, sharks, and stingrays in their natural environment. Visitors may also interact with other species including iguanas, snakes and a variety of birds as well as other marine creatures in the Jungle Trail Walk.
attractions: The World Famous Dunn's River Falls & Park, Mystic Mountain Jamaica, Rainforest Adventures, Little Dunn's River Beach, Dunns River Falls and Beach, Pearly beach, Dunn’s River Beach, Dunns River Falls Tours, restaurants:
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