Excellent hospitality, that I’ll rate 5stars, great food, great place to be with family and furkid. We stayed for 4nights 5days at “pet ok” room. Spacious, clean, good dog’s amenities. (Newspapers,|Poo bags, wet wipes, 2 towels, roller etc) during the lunch time, plenty of choices for lunch at the ski area. ||Superb ski/snowboarding deals for family with small children/elementary children. I didn’t use the swimming pool but was told by other family friends they’ve enjoyed the facility. Daily happy hour which is not bad, relaxing and trying the complimentary sake, (Every night the same type) or draft beer or fruit juice. Some local performances, which guests gladly join together. ||Now, the downside of the resort, it is not meant for people with disabilities. We were well aware of the room situation. (A step up to the bathroom) nevertheless, to get to the restaurant or the sake bar, we required staffs to help my husband on the wheelchair up and down the staircases. This, were never mentioned during the bookings. When we arrived, the ramp from the lobby pick up drop off area was covered in thick snow. |Again the staffs picking up my husband to get to the lobby. |I can see the whole resort may need refurbishment, the carpets, the ceiling right above the lobby, sake bar needed tlc due to mold. Can Hoshino resort refurbish this resort with accessibility plan in mind? ||It is 2023, and for country like Japan, it is a pity to be so narrow minded and far back in terms of accessibility and inclusion. I’ve seen a person, probably injured during skiing or snowboarding, was partially on the wheelchair and he used crutches, using the staircases for restaurant access. |Wheelchair toilets are available throughout the common area! That I have no idea why can’t the room offers the same facilities. ||Hope the resort extends our gratitude for the excellent hospitality rendered. ||The onsen area was ok, though it would be great if the towels provided at the place itself. ||As mentioned, great hospitality, good food, good for family and kids place, some parts looking tired, floors, ceilings etc. And it would have been great if this resort could be a leading and exemplary towards other Hoshino group diversity and inclusion.