♿♿♿ I have a lot to share and wish I could give a five star because the tour was great but accessibility was lacking. Please read all as there is important information if you are visiting with a disability!

First, we had Adam and Chase for our UTV tour and they were great to with with. I'll get back to that, but right off the bat, they get 5⭐s! They were great! Overall, we did have a great time! Just think there are some easy improvements that would make this visit wonderful for all who come!

Now, I want to share about my experience as a cane user during our visit for the 2hr UTV Raptor tour. I selected this tour as my partner likes to drive off road and I enjoy being a passenger. It would be a great way to cover a large amount of land and elevation without hiking and with only a step in and out of the raptor.

Night before our scheduled tour we got a text that said we were up arrive 45 minutes before the scheduled time! We planned on ~20-25. Not double that. We were able to do 30 minutes and learned why they recommend 45 once we arrived. They are built into a hill. It is not clear where you are supposed to go when you come in because there are no obvious signs from the parking lot and the handicap spaces are limited and we're filled by oversized tour buses when we arrived. After trying to see if there was handicap parking up the hill or anything, my partner dropped me off at the ramp we found and I hurried up it as fast as my legs could handle.. then had to keep going. And going. And going. Just to stand in line to check in. And then continue over rough terrain to another building to check in to the UTV building. (Both check-ins seem redundant as they did the same thing -check ticket and ID- but whatever)

Then after safety briefing which was available in four languages. That's awesome! (English, Korean, Japanese, Mandarin) We continued down a slight hill with our helmets and got into our utvs. Easy step up. Seatbelts are pretty easy but could easily help someone with it if needed too. And could request a UTV in the middle of the whole group if you aren't able to get in and out easily and want to stay in the vehicle the whole tour. This would allow you to see and hear everything from the guides. If you're able to, I recommend getting out for a couple pictures at least.

There are multiple stops with both historical Hawaiian and Pop culture information shared. Plus a variety of scenery and driving conditions. About half of the tour is gravel/dirt and the other half is paved with a narrow road. They have pretty strict safety rules and don't let you goof around, but many people don't have a ton of experience with something like this so I understand this. Strikes a good balance and they drive pretty quickly which is fun too.

Overall I do recommend this experience and tour. I think it was a lot of fun and love so many of the pictures! Chase was great with getting good shots! But the lack of information with regards to mobility/accessibility... That almost ruined things for me because I started my tour in such a difficult place physically and emotionally.

To Kualoa I highly recommend you add parking up along your access road somewhere! I also think it would be reasonable to request vans drop off their handicap riders and park elsewhere. Lastly, PLEASE put information about the terrain everywhere you possibly can. If it's buried someplace on your website, that isn't good enough. When you send out your text the day before, just add another sentence that says "we have a large campus that can be hard/take time to navigate for some. Please arrive 45 minutes early to allow plenty of time to park, check in, and find your tour location." And it's always good to let people know when it's an automated text being sent. Many times on Hawaii we got personal texts so didn't realize it was automated.

Anyways, as I said, overall ended up being a great experience... I just hope you will add some more information to better include your disabled clients too.

Thanks again to Adam and Chase!