Laguna de Kaan Luum — Attraction in Quintana Roo

I’ve traveled all over the world, and I can honestly say Laguna de Kaan Luum has the strangest and most unfriendly rules I’ve ever experienced. They literally check your bag and force you to leave your sunscreen in the car, then make you take a shower even if you already arrived showered and with no sunscreen applied. This makes absolutely no sense — especially in August in Tulum, when the sun is at its harshest and protecting your skin is essential.

As a travel content creator, I explained that I wasn’t even planning to swim. I only wanted to take some photos and videos to promote their place, but I was still not allowed to bring sunscreen with me. Their justification was “to protect the water,” yet I made it clear I wasn’t going to use it at that time. Meanwhile, they have no concern whatsoever about the health and safety of visitors who are left exposed to the aggressive sun. My sensitive Slavic skin ended up burning badly in just a few minutes while filming, and I had to spend money on medication afterwards.

The entrance fee is 300 pesos per person which included parking. On top of that, they charge content creators an additional 250 pesos just to use a drone, which is absurd. Places should be grateful for professionals like me who create high-quality content and share it with the world, essentially giving them free promotion.

Their priorities are completely backwards: they obsess over hypothetical sunscreen contamination, yet disregard the real well-being of people visiting. Truly disappointing with the rules even though the lagoon itself...

The place îs really beautiful But the food and service was Poor ! After ordering a burger with potato chips and empanadas ( the chips had the worste smell of old sunflower oil,probably used 100 times and they were hard like a rock ) i did not touched them and the waiter of course , noticed that But nobody cared about 😅 after i was informed the empanadas will be ready in one hour i Said Yes,Ok, i’ll wait for ,after 2 hours ,nothing .. i called the waiter and told him again about the order ,he Said 10 minutes, i waited in total 2 hours and 30 minutes and i saw 0% interes in the order i placed , nobody says Even”sorry,i forgot or something ..”one of the drink was beer ,on the menu,the prices for beer îs 100$ (they have two tipe of beer But you see just cervesa-100$) after asking the bill, in there the cervesa has the price of 150$ because îs artizanal( this îs what the waiter explained ),there îs No specification for Beer in the menu!😅 I did not wanted to Ruin my day or so,i let it like that,the mainly NexT things was ,the bill was charged with 20% for service (like .. wich one ?😂) and i Said i don’t want to pay any service ,such a Poor one , No ! Thanks ! The reply of the waiter was “ it will be good if you can give us 10% for the service “ it was a very Funny reply , i would Say it will be good if you’ll give a nice and fair service and i’ll be happy to pay for it !but this îs such an abussive way for things you don’t deserve it ! The experience was dissapointing ! Never in that...

So stunningly disappointed in the state of Tulum's Biosphere Reserve and Kaan Luum Lagoon. We came here hoping to see the natural beauty of the Biosphere Reserve and left disgusted at the filth and state of the coastline. In short, I recommend spending your money elsewhere and demanding better from any place claiming to be a natural reserve.

1. TRASH: The attached photos show the rule rather than the exception up and down the Biosphere's coastline. The pictures are just a sampling of what we saw at each location we stopped from the entrance of the reserve to Boca Paila. The Biosphere claims to be a reserve but it appears little is being done to protect the area of littering. Many people appear to be taking the speed boat tours to a very small section of the reserve that is not representative of the rest of the reserve. Moreover, it appears little if any of the revenue from those services are actually going towards maintaining the reserve.

2. HOTELS/PRIVATE PROPERTIES: We had the idea the Biosphere Reserve was a protected area. Upon entry, however, visitors will note the vast majority of the coastline along the reserve are either hotels or private properties with gates/fences blocking any access to the beach or surrounding lands.

I REALLY ENCOURAGE PEOPLE TO TELL THEIR STORIES AND POST THEIR PHOTOS OF THE TULUM BIOSPHERE RESERVE TO INFORM OTHERS HOW DEPLORABLE THE...