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The rooms are big, comfy, with all the amenities and a nice decor. Food was great. I did the tour as well, which was nice and informative. Cenote is also nice.
For the amount of money you pay, you arrive with certain expectations, obviously. This place is not cheap and it's a luxury hotel.
Unfortunately, the welcome I received at reception was more like an inconvenience for them. Staff couldn't speak English (usually doesn't bother me, but again luxury hotel). They gave me the key and sent me off, without any introduction to the place or explanation. I had to remind them I had dinner and breakfast included, only then they made me choose my food from a WhatsApp message, again only in Spanish.
The chairs in our patio were covered in bird excrements, so couldn't use them.
The private pool that some rooms have it's more like stagnant water, you probably won't use it, so don't bother and go for the cheaper option.
No telephone in the room to call reception, and rooms are quite far from the entrance.
Swimming Pool is nice, but there is no bar service.
The worst part was that from 5am a super noisy generator went off, waking us up (and every other guest as heard at breakfast). So don't expect to sleep past 5am. This ruined the whole experience.
Again, I'm usually not bothered by most things, but this was a luxury treat for myself and it didn't meet expectations. I got far better service from a lot cheaper hotels in Merida and other places...
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A group of 6 of us visited for the tour and lunch. We all really enjoyed different aspects of the visit, from the main house to the antique machinery to the rope making processes. The ride down the rails to view the farm, the Mayan house, and the cenote was charming. Everything is very well done and the main house is in very good condition. The souvenirs that are sold are mostly made out of their own rope products and are far better than the Chinese things you find in town. We were late due to our driver, and they let us tag along at the beginning of the next tour to see what we missed. The food at the restaurant was quite good and the service was impeccable. We were not able to see the hotel suites up close, but it seems like a magical place to stay for a couple of nights. In all, it's a slightly expensive tour compared to other options, but it's worth it; you get what you pay for. Oh, also, the guide was able to speak in French, English, and Spanish for different members of our group Tip for management: sell your sisal-made items in your Hacienda shop on Calle 55 in Merida. These are the kinds of things people want to buy; local & handmade. And the souvenirs will bring more tourists in to buy tours and support the admirable work you are doing to...
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A mixed experience, but with some definite highlights.
I spent one night at the Hacienda alone. I took the tour with a remarkably enthusiastic and funny guide and learned a lot about the Hacienda’s history. They took me to a cenote, which would have been fun, except there was no lighting. Nearly pitch black.
I checked in at the hotel and found there was an electrical outage. Not the hotel’s fault… as the nice owner explained, one of the best and worst parts of the Hacienda is how remote it is! But no electricity = no air conditioning, which meant a tough night sleep.
Aside from that, the room was great and with a stunning private small pool. And the food was really incredible for breakfast, lunch, and dinner. They make the hands down best margarita I’ve ever had in my life!!
I’m not sure I would return bc it was just so unpleasant to not have electricity. It’s not the hotels fault, but it just affected my experience...
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