HIGHLY DO NOT RECOMMEND THIS EXCURSION!!!!! This was not at all what we expected. The picture of the cenote for the excursion is not any of the cenotes we saw there. The most concerning part of our excursion was the tour guide who would not stop talking to us and following us. He repeatedly asked where our family members were, when we were all right in the same vicinity. He also repeatedly told us that he does not cheat people and charge them more for services because we are tourists. We had already paid for the excursion, so we weren't quite sure why he kept telling us this. It wasn't the information that was concerning, it was the repeating over and over. It made us uncomfortable. The other family there was also very uncomfortable. When we got to the restaurant and the beach, the tour guide told us food was included. But, we needed to order drinks in order to get more food. My family ordered 6 alcoholic drinks and 3-4 sodas. We got chips and a few different salsas, and then corn Tortillas rolled up with salsa and cheese on top. By this time, we were ready to go back to the cruise. Then the tour guide told us and the other family that we couldn't go back till 2 o'clock, because the shuttles weren't running. This was a blatant lie because the bus terminal employee told us explicitly that they run shuttles every half hour. We insisted on going back and the guide made a few phone calls to people and it was very uncomfortable, almost like they wouldn't let us leave. We and the other family demanded to be taken back to the bus terminal. When we arrived, the shuttles were in fact running. It was not an enjoyable excursion and regret paying over...
Read moreNot great. Their sunscreen rules are an absolute joke and the woman at the entrance has a real stick on her shoulder about something.
My partner and I purchased reef safe sunscreen which is suitable for cenotes, etc. I am pale, white and skin cancer runs in my family so I never go out in the heat without sunscreen. When we approached the boats to the reserve, the woman checking bags stopped me to say that she could see I had shiny legs and that I had to wash off my sunscreen. I showed her the bottle and that it was eco friendly and said that I was concerned about my skin and couldn't swim so wouldn't be in the cenote. She demanded I go to the bathroom and wash it off.
When I went to the bathroom, I saw multiple women APPLYING sunscreen so I left again, and asked her why she singled me out and not everyone else. She said that my partner and I could not enter the reserve if I did not wash off my sunscreen so I went back into the bathrooms and showered, having already bought a ticket, and the woman FOLLOWED ME INTO THE BATHROOM TO WATCH ME SHOWER to make sure I washed off the sunscreen as if I was some petulant child and not a woman in her thirties. Disgusting behaviour.
REEF SAFE sunscreen should be considered acceptable. It is specifically designed with cenotes and similar ecosystems in mind. We couldn't stay long at the reserve because I got sunburned shortly after arriving. Dangerous and unacceptable and this woman has a...
Read moreA pretty good experience, a few things to note: lockers (open cubbies) cost 35 pesos on top of entry. You have to put ALL bags there. They only allow you to take small crossbody pouches and water bottles over. entry is 126 pesos per adult now there are actually 4 cenotes - 2 when you enter, one to the left, and one down a long path. we saw wild egrets, a cormorant, flamingos (flying) and a small caiman! Plus coatis and raccoons which are fed tortillas (!) by staff we knew to come sunscreen-free and had no issues when we arrived. Bug spray is allowed and I highly recommended it!!! I got bitten by a big fly and it hurt like heck. Lots of mosquitoes. we asked if there were bathrooms on the cenotes side and they said yes, however, they were out of order. not handicap accessible. There was 6" of standing water on the entry path. walk to the furthest cenote took about 5 minutes, so distances are short. I think life vests were available for borrow or rent, but the "hammock rental" stand was closed. currently open until 5pm, but not sure if that's temporary
We were on the fence about going due to past reviews. It was worth it, the cenotes were cool and refreshing, and it was neat to see wild animals. Did not enjoy seeing wild animals fed tortillas, though. Gift shop at the end is cute and reasonable priced. Paletas were good - that was the only...
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